Lead Driver Supervisor presso Modern Corporation

Title: Lead Driver Supervisor

Reports to: Operations Manager

Direct Reports: Drivers and Helpers

Position Summary

The Lead Driver Supervisor provides daily leadership, direction, and coordination for the driver workforce, ensuring safe, efficient, and customer-focused waste collection operations. This position serves as the senior field leader, supporting the Operations Manager to include multiple driver supervisors and route teams, ensuring operational consistency and adherence to company standards.

The Lead Driver Supervisor acts as the bridge between the Operations Manager and driver supervisors, driving accountability, assisting supervisors, and leading initiatives that improve safety, productivity, and service quality.

Essential Responsibilities

• Provide daily guidance as directed by the operations manager to support Driver Supervisors as well as manage their respective driver teams and LOB.
• Partner with the Operations Manager to plan and execute operational strategies and initiatives across all routes.
• Ensure all collection routes are adequately staffed, compliant with DOT regulations, and performing efficiently.
• Monitor performance metrics (missed stops, route hours, safety, overtime) and coach driver teams to exceed targets.
• Collaborate with the routing team to optimize and service routes and improve efficiency across the operation.
• Identify and implement process improvements that enhance operational performance and reduce costs.
• Ensure consistent communication and coordination between drivers, maintenance, dispatch, and management.
• Support launch and execution of new technology, safety programs, or operational procedures.
• Serve as a senior point of contact for escalated service or customer issues, ensuring timely resolution.
• Partner with Sales and Customer Service teams to support service quality, retention, and new business opportunities.
• Promote a customer-first culture through consistent coaching and field engagement.
• Collaborate with Safety and HR teams on training and compliance as needed.
• Champion a zero-incident mindset across all operational teams.

Safety Responsibilities

• Communicate overall safety goals and objectives.
• Conduct MSOP driver observations and provide coaching and feedback as needed.
• Orient, train and coach all staff on safety requirements, ensuring safety compliance.
• Establish and maintain a clean, safe work environment in compliance with company and OSHA standards and perform monthly Safety Inspections, as assigned.
• If an incident occurs, including a near miss, complete documentation, investigate with root cause analysis.
•  Measure, manage, and minimize number of OSHA recordable injuries, Total Recordable Injury Rate (TRIR), DOT violations, and overall incidents.

Supervisory Responsibilities

• Assist/mentor driver Supervisors as directed to strengthen leadership capabilities and operational knowledge.
• Foster teamwork, communication, and engagement across all driver groups.
• Support recruitment, onboarding, and retention of drivers and helpers.
• Ensure compliance with company policies, labor laws, and DOT regulations.
• Perform other job-related duties as assigned or required by management.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified.

Education and Experience

• High School Diploma or GED required; associate or bachelor’s Degree preferred.
• Minimum 5 years of experience in transportation, logistics, or solid waste operations.
• Minimum 3 years in a supervisory or lead-level capacity overseeing multiple teams or supervisors.

Demonstrated Skills and Abilities

• Proven leadership and mentoring skills.
• Strong operational and analytical mindset; ability to manage metrics and drive improvement.
• Excellent communication skills, both written and verbal.
• Skilled in conflict resolution, performance management and employee engagement.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong proficiency with MS Office (Excel, Word, Outlook); familiarity with routing or dispatch systems preferred.
• Commitment to integrity, accountability, and operational excellence.

Benefits at Modern:

• Medical, Dental and Vision Coverage
• Retirement Savings with Employer Match
• Health Savings Accounts
• Voluntary Insurance Products
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Direct Deposit/Electronic Paystubs
• Discount Memberships
• Company-Sponsored Events

Modern Corporation is an Equal Opportunity Employer and is committed to providing all applicants and employees the right to equal employment opportunities with regards to all aspects of the employment relationship. The Company will not engage in discriminatory practices against any applicant for employment or employee of the Company because of race, color, religion, marital status, familial status, military or veteran status, disability (including pregnancy-related conditions), creed, sex, sexual orientation, gender, gender identity or expression, transgender status, age, national origin, ancestry, domestic violence victim status, genetic predisposition or carrier status, genetic information, known relationship or association with any member of a protected class, or any other legally protected class or status.