Store Manager presso Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Position Title:

Store Manager

Department:  

Retail 

Reports To (Title):

Regional/District Manager

Position Type:

FLSA - Non-Exempt

Supervising Staff:

Our Store Managers are entrepreneurs that lead store teams to drive incremental sales growth, embed Brand in the fabric of your market, provide a level of customer service that consistently exceeds expectation and cultivates high performing teams. You drive operational excellence through understanding of Goodwill NYNJ standards and obsessive attention to detail. You make training a priority and cultivate and environment of learning. You thrive in a fast-paced environment that empowers you to truly be the owner of your business. You have a passion for thrift and embody the values of Goodwill’s mission.

DRIVE FOR RESULTS

• Analyze available sales reports and data to assess the needs of the business and create business strategies based that analysis.
• Set KPI goals (ATV, UPT and conversion) and hold team accountable for achieving.
• Continuously coach and motivate team to meet assigned goals and expectations.
• Ensure development of associates’ sales techniques and product knowledge to maximize sales growth.
• Demonstrate sales leadership for the team by playing an active role on the selling floor.
• Collaborate with Regional/District Manager and Marketing to identify marketing opportunities to drive sales.

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service.
• Drive Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation.
• Drive customer loyalty through coaching and accountability of store teams to capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities.
• Cultivate customer relationships by knowing and engaging repeat clientele.
• Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience.

OPERATIONS

• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.
• Manage store P&L by managing controllable expenses and labor cost.
• Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets.
• Ensure staff is trained in all areas of appropriate register usage and maintenance.

• Partner with Loss Prevention to ensure adherence to Loss Prevention policies and proactively identify trends that minimize loss Company property and funds.
• Protect store assets and inventory. Bring any Loss Prevention concerns to the Regional/District Manager’s attention.

• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management and transfer process.
• Maintain a neat, clean and safe working environment in the production room.
• Maintain and replenish the sales floor, cashwrap and donations area.
• Responsible for the accuracy of product assessment, boutique product selection and pricing where applicable.
• Ensure stock room is maximizing production of donations and flow of product to the sales floor is quick and efficient.
• Flex the stockroom to account for seasonal needs and donation fluctuations to maximize capacity.
• Ensure that donations are treated with respect when received from the donor.
• Ensure that donations presort is completely effectively to support quick processing to the sales floor.
• Responsible for measuring and increasing inventory productivity to meet set targets.
• Responsible for execution of production during assigned shifts.
• Ensure all policies and procedures are adhered to keeping up to date on all amendments.

MERCHANDISING/ VISUAL

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Partner with the warehouse and District Manager to ensure appropriate assortment and inventory levels for the store.
• Identify and communicate product concerns in a timely manner.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction.

HUMAN RESOURCES

• Recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.
• Continually assess employee level of proficiency in their role and provide training in a timely manner to ensure they have the tools required to meet expectation.
• Champion, implement and provide follow-up for all training programs rolled out by the corporate office.
• Continually evaluate the performance of each member of the team and provide consistent feedback to ensure improvement, develop bench strength and plan for succession. Utilize Company tools and documents to support.
• Resolve all employee relation issues in a timely and effective manner, partnering with HR when necessary.
• Ensure integrity of payroll and the payroll process.
• Ensure grooming standards are professional, reflective of Brand image and adhered to at all times.

The following qualifications are required:

• High School Diploma or Equivalent required. Bachelor’s Degree preferred.
• Minimum 5 years’ experience in retail store management position. 
• Proficiency in Microsoft suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills (verbal and written).
• Must be able to stand for long periods of time and able to push/pull up to 50lbs.
• Must have open availability and able to work holidays. Your schedule will be based on business needs.

• Proven ability to drive and exceed individual and store results.

• Proven ability to build lasting relationships with colleagues. 

• Ability to adapt to and engage with internal and external customers.

• Good verbal and written communication skills with customers, sales leadership team and colleagues. 

• Demonstrated collaborative skills and ability to work well within a team. 

• Ability to receive feedback and take action when appropriate. 

• Accuracy and attention to detail required. 

• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. 

• See Attached Physical Demand Analysis