Guest Services Attendant (Part-Time) presso City of Victoria, TX

About the Department

The Guest Services Attendant is a part-time position responsible for delivering exceptional customer service and ensuring a positive guest experience at Riverside Golf Course. This role supports golf operations, maintains facility and equipment cleanliness, and helps manage on-course play through starter and marshalling responsibilities.

Position Duties

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.  This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Guest Experience & Customer Service
•  Welcome guests upon arrival and provide a first-class experience throughout their visit.
•  Serve as an ambassador for Riverside Golf Course at all times.
•  Monitor the parking lot, greet golfers, provide clean carts, and offer assistance with golf bags.
•  Promote the golf course and provide information on daily course conditions and key updates.
•  Assist with golf outings or group events, including setup, administration, and cleanup.

Course Marshalling & Starter Duties (Added Section)
•  Serve as the starter at the first tee, confirming tee times, explaining course rules, and providing       
    safety reminders before each round.
•  Monitor pace of play on the golf course, communicate with groups falling behind, and ensure a    
   smooth flow of play for all guests.
•  Assist with enforcing course etiquette, dress code, and safety regulations in a professional and 
   courteous manner.
•  Act as a point of contact for on-course emergencies, lost items, or guest assistance needs.
•  Relay pace-of-play updates, safety concerns, or weather-related delays to golf shop staff and   
   management promptly.
•  Keep an accurate list of cart numbers, and the players using those carts.


Golf Cart Operations
•  Stage, clean, and present golf carts for guest use.
•  Perform closing duties, including washing, drying, re-stocking, parking, and recharging golf carts.
•  Rotate carts daily to ensure even wear and use.
•  Conduct basic preventative maintenance (battery checks, watering, tire inspections, detailing).
•  Keep cart storage areas organized and report equipment issues promptly.
•  Pick the range and was range balls multiple times a day.

Facility & Grounds Maintenance
•  Maintain cleanliness of the parking lot, property frontage, and clubhouse grounds by removing trash 
   and debris.
•  Support hourly restroom maintenance, including cleaning, trash removal, and restocking supplies.
•  Perform end-of-day restroom cleaning and restocking.
•  Ensure facility readiness for the next business day during closing shifts.

Safety & Professional Conduct
•  Practice safety and courtesy with guests at all times.
•  Arrive on time, in proper uniform, and with appropriate grooming for every scheduled shift.
•  Adhere to all City policies and work standards.
•  Perform all other duties as assigned.

Minimum Qualifications

Ability to transport self from building to building. Employee will be exposed to seasonal temperatures and will walk, stand, kneel, squat and twist. Must be able to walk on loose, uneven and sloped ground. Employee will be exposed to insects as well as chemical, mechanical, water and dust hazards. Ability to routinely lift materials weighing up to 25 pounds including lifting and assisting customers with their golf bags and belongings. Kneeling, reaching and twisting to stock or retrieve items, as well as perform maintenance or preventative maintenance on the golf cart fleet.

Other Qualifications

 •  High School Diploma
 •  Valid State driver's License
 •  Basic computer and office equipment use.
•   Working independently and collaboratively.
 •  Flexibility to work weekdays, weekends, and holidays.
 •  Organizing work and prioritizing tasks to meet deadlines.
 •  Following written and verbal instructions.
 •  Communicating effectively, both verbally and in writing.
 •  Building and maintaining positive working relationships.
 •  Relevant local, state, and federal laws, regulations, and ordinances.
 •  Work safety practices, procedures, and policies