Training Supervisor presso Massachusetts Bay Transportation Authority

About the Department

The Supervisor of Training for Operations Transportation will assist the Superintendent(s) and Director of the department in planning, administering, and supervising Training Operations and support staff. The Training Supervisor will also act as the Superintendent when necessary to ensure the safety of passengers and employees by enforcing the Authority's standards and policies. 

Position Duties

• Participate in the onboarding, training, and transition to the Operation process for new hires.
• Use manual and computerized record-keeping systems to:
  1. Monitor the availability and performance of Training personnel.
  2. Support additional workforce to cover unscheduled events and emergencies.
• Oversee and supervise the instructor team, ensuring that all comply with all MBTA policies, procedures, and expectations. 
• Collaborate and maintain effective relationships with supervisors and other personnel within and outside the Operations department.
• Attend all meetings as scheduled.
• Ensure instructors’ training, recertification, and/or professional development remain up to date.
• Will work nights and weekends to monitor, expedite, and control Training - Operations Transportation activities.
• Participate in the recruitment, training, discipline, and promotion of personnel.
• Drive a company or personal vehicle, including revenue vehicles for non-revenue purposes, to visit
• work sites and to assist in emergencies and/or events as needed while abiding by the Authority’s Non-revenue Policy.
• Maximize the use of MBTA equipment and staffing resources while minimizing unnecessary costs.
• Must be familiar with the MBTA Safety Plan and the Safety Management System (SMS).
• Review and supervise the preparation of various daily/weekly/monthly reports.
• Perform analysis of labor work rules and practices seeking to improve the efficiency and effectiveness of personnel.
• Maintain schedules in a computerized schedule database, ensuring accuracy, efficiency, and cost effectiveness.
• May be required to work different shifts as assigned by the superintendent and assume the superintendent's duties as directed.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations.   See applicable addendum for department or location-specific functions.

Physical Demands and Working Conditions

• The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week, as directed by supervisory staff for severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Have the ability to work any and all shifts and/or locations assigned or directed. 

Supervision

Minimum Qualifications

• Five (5) years of experience in public transit field operations
• Hold a current full-time status.
• One (1) year supervisory and/or lead experience.
• Have a valid driver's license in accordance with MBTA policy. 
• Effective organizational and analytical skills.
• Have the ability to use Word and Excel databases, PeopleSoft, Knack, Cornerstone, and SharePoint applications.
• Have excellent customer service and conflict resolution skills.
• Have the ability to supervise and work effectively with a diverse workforce.
• Must be familiar with and able to implement MBTA rules, policies, and special orders.
• Successful applicants must have the English language skills required for the effective performance of the position.

Preferred Experience and Skills

• A bachelor’s degree from an accredited institution in Business, Transportation, or a related field.
• Two (2) years of transit supervisory experience.
• Experience working as a substitute transportation supervisor.
• Experience as a per-formed Instructor, Dispatcher, or Chief Inspector/Inspector.

Minimum Education              

Other Qualifications

• None