Customer Service Representative (CAT) presso City of Charlottesville, VA
City of Charlottesville, VA · Charlottesville, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Charlottesville
About the Department
.png)
The preferred hiring range for this position is between $19.31 - $24.23 Hourly ($40,164.80 - $50,398.40 Annually). Starting offer is based on applicable education, experience, and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, tuition reimbursement, and continuing education/training opportunities.
- For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
- The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.
The CAT Customer Service Representative will primarily be assigned to the Downtown Transit Station (DTS) and assigned shifts which could include days, nights and/or weekends. This position performs responsible skilled clerical work involving customer service and the preparation and/or maintenance of fiscal or related records; does related work as required. Primarily and most frequently the work done here is under general supervision, with related functional areas and more advanced applications. Work is performed under regular supervision.
Anticipated Work Schedule:
On-the-job training is required before working independently. Training will be conducted in-house and may occur on various shift assignments. Upon completion of training, the Customer Service Representative will be assigned to the third shift, which includes weekend hours, with a regular schedule of 2:00 p.m. to 10:00 p.m. (subject to change based on operational and department needs).
Position Duties
- Receives customer inquiries in person and by telephone, searches out information, prepares work orders;
- Handles account inquiries;
- Prepares applications and bills for accounts;
- Gathers, assembles, tabulates, checks and files financial data;
- Posts, checks, balances, updates and adjusts routine financial data;
- Checks invoices, maintains varied financial and statistical records and compiles reports;
- Prepares service orders, requisitions and correspondence;
- Operates computer in updating customer account information;
- Files various account transaction documents;
- Searches documents for errors;
- Collates, sorts and compiles account data in accordance with procedures;
- Operates computer, calculator and other standard office equipment incident to maintaining records;
- Researches account information;
- Performs functions according to City, State, and Federal laws and guidelines;
- Depending on assignment, may search out and collect information from clients to understand needs and refers or schedules appointments for clients with community partners/programs, may research client account and application information to provide assistance with resource navigation for employment related services and solutions to employment barriers.
- Performs related tasks as required.
Minimum Qualifications
Minimum Qualifications:
- High School diploma or GED equivalency required.
- Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia(To view our driving eligibility requirements, visit https://www.charlottesville.gov/faq.aspx?qid=166).
- Flexible schedule may be required.
- Supplemental courses or education in relevant area preferred.
- Customer service or office/administrative experience preferred.
Knowledge, Skills, and Abilities: General knowledge of customer service methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge departmental procedures, billing, collecting and adjustments, customer service basic principles; Ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; ability to perform mathematical computations with speed and accuracy; skill to use a variety of office machines; computer skills and data entry abilities; ability to get along well with citizens and customers. Verbal communication, active listening, relationship-building, and understanding of the resources available in the community.
Other Qualifications
Standard work environment. Flexible schedule may be required. Driver's license may be required depending on assignment.
Candidarsi ora
