Product Manager, Desktop Services Engineering presso The New York Public Library
The New York Public Library · New York City, Stati Uniti d'America · Hybrid
- Professional
- Ufficio in New York City
This is not a remote role; 3 days onsite in NYC is required.
Overview
The New York Public Library has been an essential provider of free books, information, ideas, and education for all New Yorkers for over 125 years. Founded in 1895, NYPL is the nation's largest neighborhood public library system and the most used research library in the world. NYPL provides a fundamental resource to millions of readers, learners and scholars - we are seeking a Product Manager to support these ongoing efforts. The ideal candidate will have a strong background in product management, as well as an interest in desktop services engineering among other technology areas, to help drive the implementation of innovative solutions that help to serve the patrons of the Library.
Overview
The New York Public Library has been an essential provider of free books, information, ideas, and education for all New Yorkers for over 125 years. Founded in 1895, NYPL is the nation's largest neighborhood public library system and the most used research library in the world. NYPL provides a fundamental resource to millions of readers, learners and scholars - we are seeking a Product Manager to support these ongoing efforts. The ideal candidate will have a strong background in product management, as well as an interest in desktop services engineering among other technology areas, to help drive the implementation of innovative solutions that help to serve the patrons of the Library.
We are looking for someone we can count on to:
Own:
- The development and execution of the desktop services engineering product roadmap, working in partnership with various teams within the NYPL.
- Specific projects, including managing work timelines, milestones, and deliverables to ensure initiatives stay on track and within budget.
Teach:
- Technical desktop engineering and other related concepts to non-technical stakeholders and advocate for initiatives to build support among leadership, staff, and partners.
Learn:
- The functional structure and core mission of the New York Public Library.
- Core desktop engineering challenges and needs at NYPL and gain a working knowledge of relevant tools.
Improve:
- The library's patron services, networks, and digital offerings by evaluating and implementing new tools and technologies.
- Processes and procedures through clear documentation and by collaborating with IT compliance to ensure safety and security are maintained as products are developed and managed.
Some expectations for this role are that within:
1 month, this person will:
- Understand the functional structure and core mission of NYPL
- Understand the organization and roles within the IT team and become embedded within the Product Management team and the Desktop Services Engineering team
- Engage with the full IT team, including service delivery, cybersecurity, solutions development, network engineering, and DevOps, as well as with key partners, stakeholders and experts across the institution
- Contribute to work management ceremonies, and be conversant in tools including JIRA, Confluence, Notion, ServiceNow and other relevant product / task management software packages
3 months, this person will:
- Develop an understanding of core NYPL desktop service engineering related challenges and needs, and partner with the DSE team to identify opportunities
- Deepen contacts across the institution to elicit, negotiate, and agree upon priorities, so as to ensure focus on the most impactful areas
- Socialize learnings with IT leadership, in partnership with the DSE team and other IT Operations teams
- Author business requirement documentation as needed, and lead and facilitate agile ceremonies as product owner
- Actively contribute to the planning and development of the desktop services engineering roadmap
- Have a working knowledge of any desktop services engineering (both Windows and Mac environments, as well as Microsoft and Google identity management) and other relevant tools deemed necessary by the product management leadership, the DSE team, and IT operations management
6 months and beyond, this person will:
- Define a 1-year roadmap for the desktop services engineering program or other product portfolio as determined by product management leadership
- Be an effective advocate for stakeholders and patrons of the Library: demonstrate broad empathy for their needs, problems, and pain points, and be able to understand, articulate and recommend trade-offs while balancing security and technical requirements
- Analyze metrics and data to identify opportunities and successes
- Create and present updates to senior IT leadership and stakeholders
- Perform other related duties as necessary
Responsibilities
- Develop and execute product roadmap, in partnership with our desktop services engineering team and other infrastructure teams, ensuring compliance with best practices, regulatory requirements, and institutional policies.
- Collaborate with IT teams, digital services, legal, and leadership to ensure security, technical excellence and other relevant IT core values are embedded across all library technologies, applications, and services.
- Develop and manage work timelines, milestones, and deliverables, ensuring initiatives stay on track and within budget.
- Ensure clear documentation of processes, procedures, and project roadmaps to facilitate transparency and knowledge sharing.
- Evaluate and implement tools and technologies to enhance the Library’s patron services, networks, cloud services, digital offerings, and more.
- Support incident response efforts by taking part in the coordination of investigations, remediation strategies, and communication with stakeholders.
- Provide training and guidance to staff on product best practices to foster a culture of excellence within the Library.
- Partner with IT compliance to create policies and procedures that ensure the Library maintains safety and security as products are developed and managed.
- Other projects and job duties as necessary
Required Education, Experience & Skills
Required Education & Certifications
- Bachelor’s degree, with one year of experience - OR - 2-5 years of product management experience
Required Experience
- Excellent communication skills, with the ability to explain technical engineering concepts to non-technical stakeholders.
- Ability to collaborate with cross-functional teams, including IT, digital services, and library leadership, to integrate technology best practices into technology projects.
- Strong analytical and problem-solving skills, with the ability to assess challenges and develop practical solutions.
- Experience guiding teams through technology changes, ensuring smooth adoption and minimal disruption.
- Ability to advocate for initiatives and build support among leadership, staff, and external partners.
Preferred Qualifications
- Some knowledge of desktop services engineering, or computing environments in a complex organization is preferred
- Microsoft, Google or other relevant certifications is a plus but not required
More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
Work Environment
- Office setting
- Public library setting
- Hybrid (3 days in office/2 days remote) with some on-site engagement across Manhattan, The Bronx, Staten Island as necessary
Physical Duties
- Limited physical effort is required
- May require travel within NYC
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
- Monday - Friday 9AM - 5PM
- 3 days in office/2 days remote
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).
