Front Desk Agent - Hilton Seattle Airport and Conference Center presso Hilton Seattle Airport and Conference Center

%3Cp style=%22margin:0in 0in 9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;%22%3ECome join the team at %3C/span%3E%3C/span%3E%3Ca href=%22https://www.hilton.com/en/hotels/seaahhh-hilton-seattle-airport-and-conference-center/?SEO_id=BING-AMER-HH-SEAAHHH%26amp;y_source=1_MTIyMDgxMC00ODMtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EHilton Hotel %26amp; Conference Center near Seattle Airport%3C/strong%3E%3C/span%3E%3C/a%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;%22%3E located across the street from Seattle-Tacoma International Airport and just a short drive from Downtown Seattle. Be part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! %3C/span%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3EFrom a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition, the property offers free meal while on shift, free parking, and uniforms.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0in 0in 9.0pt;vertical-align:middle;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22margin:0in 0in 9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EThe team is currently seeking an enthusiastic %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EFront Desk Agent%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E to welcome our guests!%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E %3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EThe ideal candidate for this role will possess:%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EAt least one year of customer service experience.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan class=%22cf0%22%3EThe ability to effectively communicate with English language-speaking guests.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EPrevious experience working in a hotel in a front desk role is a plus.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EWorking knowledge of Microsoft Office, point of sale system, and telephones%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EThe ability to work nights, overnight, weekends and holidays.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22pf0%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan class=%22cf0%22%3E%3Cstrong%3EShift Pattern: %3C/strong%3EFull-Time%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22pf0%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:pre-wrap;widows:2;word-spacing:0px;%22%3E%3Cstrong%3EShifts:%3C/strong%3E Nights, Overnights %26amp; Weekend Shifts%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22pf0%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan class=%22cf0%22%3E%3Cstrong%3EHourly Range: %26nbsp;%3C/strong%3EStarting %2423.49 per hour, with an increase to %2426.10 after 90 days%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EThe Benefits%3C/strong%3E – Hilton is proud to have an award-winning workplace culture ranking #1 World%27s Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive%26nbsp;personally and professionally%26nbsp;in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EMedical Insurance Coverage – for you and your family%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EVision, Dental, Life and Disability Insurance%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EMental Health Resources%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ESick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EVacation – Paid Time Off, 40 hours awarded after first year of employment%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EGo Hilton travel discount program: 110 nights of discounted travel per calendar year%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E401(k) plan%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EPension plan – Hilton to put %241.29 per hour you work%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EEmployee Stock Purchasing Program%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAccess to your pay when you need it through DailyPay%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EComplimentary Duty Meals served in our Team Member Restaurant%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EEmployee Assistant Program%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ECareer growth and development%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ETeam Member Resource Groups%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ERecognition and rewards programs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EHilton Honors Enrollment Incentive Program%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EFront Office Upselling Incentive Program%3C/strong%3E - Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Upsell Commission is calculated as follows:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%241-%24499 earns 5% commission%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%24500-%24999 earns 10% commission%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%241,000-%243,499 earns 15% commission%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%243,500 or more earns 20% commission%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EUse up-selling techniques to promote hotel services and facilities and to maximize room occupancy%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ERespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EField guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EReceive, input, retrieve and relay messages to guests%3C/span%3E%3C/li%3E%3C/ul%3E

What are we looking for?

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

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