Sample Production Planner (Cincinnati, OH, US, OH 45216) presso Givaudan

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. 
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

CORE RESPONSIBILITIES
Performs duties necessary to address incoming customer requests to the individuals work queue: create and release process orders to the manufacturing team
Determines and creates the appropriately sized process orders needed to meet customer demands for non-stock requests based on customer requirements
Organize process order paperwork and labels into production packets prior to releasing to Lab Scheduler
Source missing intermediate or raw materials from other Givaudan affiliates and/or coordinate with the Sample Material Planner as needed to complete the timely completion of your process orders
Maintain and Update the Internal "Tracking" Notes in LCMS to track progress of request, delays, late codes, etc.
Keep Customer Care and/or NA Sales Support group advised on sample issues impacting service levels. Proactive communication with internal and external contacts is required
Perform daily follow through on assigned requests; including maintenance of Backlog, entering correct Late Order Reason Coding with updated notes, regular follow-up if orders are not progressing, and knowing when to escalate to Management
Participate in all Safety, Sanitation and Quality Trainings and audits as well as any “Lean” and Continuous Improvement projects
Work in accordance with all relevant requirements including, but not limited to GMP, FSSC, OSHA, HACCP, FDA, USDA, KOSHER and internal safety guidelines. Complies with all local and regional planning policies and procedures
Troubleshoot and resolve issues in Planning / Process orders / Customer requests, updating Supervisor as needed
Serve as backup to other planning functions within the sample organization as required

PRIMARY QUALIFICATIONS / REQUIREMENTS
High School diploma or equivalent required
2+ years of related experience, or 1+ years of experience with Associates degree in a related field
Excellent attendance, flexibility, enthusiasm and a positive approach to work performance
Ability and willingness to work onsite during regular business hours
Able to work well under pressure in a fast-paced environment, multi-task and manage distractions
Strong organizational abilities and communication skills with the ability to work well in a diverse group of individuals
Customer focus and service skills
Able to communicate openly, promptly and clearly with co-workers and with other internal departments

TECHNICAL COMPETENCIES

Fluent in English and have the ability to read and understand written instructions and write/record information in a neat and accurate manner
Good math skills and a familiarity with U.S. and Metric weighing systems
Computer skills including knowledge of Microsoft Office and Google suite of programs
A working knowledge of automated or computer based material tracking systems, such as SAP, is preferred

BASIC FUNCTION
Preform necessary duties to ensure timely and successful fulfillment of sample requests. 
Point of contact for Sales/Sale Support/ Customer Care on Sample Requests

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual’s voice is valued and has the power to shape our world. Join us in making a difference together.