IT Field Engineer presso Powerdesigninc

about the position…

Tech this out! Are you an innovative thinker who’s ready to influence growth and change? If so, you might be our next IT Field Engineer! We are looking for a problem-solving team player with a proven track record of successfully addressing user computing challenges and leveraging technical training opportunities to improve their skills. If that sounds like you, let’s talk tech!

Our field engineers are responsible for providing exceptional customer service while maintaining user uptime and improving computing experiences through effective onsite maintenance and problem identification and resolution activities. Candidates must be energetic and focused, with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and unbeatable customer service.

This position will include identifying user problems and working within structured problem management and resolution process to remediate them, leveraging established SLAs and working with other resources and vendors to deliver effective field support services. This role requires travel to jobsite locations.

position details/responsibilities…

• Prepare research plans and document projects for all technology methods

• Help maintain accurate projects documentation, diagrams or general SOP’s

• Manage multiple IT projects related to upgrades, improvements, and maintenance

• Comfort with ambiguity, frequent change, or unpredictability

• Ensure issues are handled with proper priority and communication, performing post-resolution follow-ups and escalating problems to the IT Field Director when necessary

• Will require travel to remote sites to deploy technology solutions

• Troubleshooting user problems on jobsites

• Accurate documentation of all activities conducted

• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software, and services

• The ability to learn quickly and adapt to changing requirements

here’s what we’re looking for…

• Bachelor’s degree is required; computer science or related field is preferred.

• 3-5 years of relevant work experience is required.

• Bilingual (English and Spanish) is required.

• As the regional subject matter expert, must be able to travel and possess a valid driver’s license.

• Proficient in understanding computer network designs.

• Experience with Lenovo, Intune, CradlePoint and Cisco technologies is a plus.

• Strong attention to detail with excellent prioritization and follow-up skills.

• Ability to work independently and demonstrate strong critical thinking and problem-solving skills.

• Strong interpersonal skills with proven track record effectively communicating with users and vendors.

• Ability to maintain a high level of confidentiality and professionalism.

• Ability to multi-task in a high volume, fast-paced work environment with very tight deadlines.

• Demonstrate Power Design's core values, which include integrity, accountability, teamwork, innovation, and growth.

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some of our benefits…

Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans. You’ll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles! We also offer a 401(k) retirement plan as well as incentive and recognition programs. Relocation opportunities may also be available!