Intake Department Manager (RN or LVN) - Home Health - Concord,CA presso Pennant

At Muir Home Health, we believe that home healthcare is more than just a service – it’s a commitment to enhancing the quality of life of every individual we serve.  Nestled in the heart of the vibrant East Bay area of California, we are on a mission to revolutionize the way home health is perceived and delivered.

Muir Home Health is growing and looking for an experienced and compassionate Intake Coordinator to join our team! As an Intake Coordinator with Muir Home Health, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits.

BENEFITS

• Competitive compensation
• Health, dental, vision, life, and disability insurance
• 401(k) plan with generous company match
• Critical illness benefit
• Paid time off
• Employee assistance program

Pay: $105,000.00 - $160,000.00 per year

JOB SUMMARY

The Intake Department Manager communicates and coordinates with patients, families, and physician offices.  Process referrals and coordinate patient care.  Assist to ensure smooth clinical operations.  Maintain strong community relationships, and helps ensure adherence to regulations, policies, and procedures. He/she is responsible for the employment of qualified intake personnel, directly, and the delegation to and coordination of intake personnel evaluations; is responsible for establishing standards of operation to comply with federal and state regulations and guidelines. This is a clinical role so the ideal candidate must possess a Licensed Vocational Nurse (LVN) or Registered Nurse (RN) license.

DUTIES AND RESPSONSIBILITY

• Plans, organizes and directs staff assignments and staff performance to achieve operational objectives
• Conducts hiring, performance management and development, and disciplinary actions for intake staff.
• Maintains ongoing, positive work relationships
• Prepares monthly staff meetings and provides training to all intake staff concerning pertinent changes and enhancement to clinical management software (HCHB).
• Oversees and implements new hire orientation for intake staff.
• Responds to incoming phone calls to handle referrals, scheduling, and coordination of details to support field staff, patients, families, and referral sources.  May advise patients and family caregivers as needed.
• Builds and maintains strong relationships with referral sources and other community contacts.
• Assists field staff with information, scheduling, and workflow.
• Responsible for Homecare Homebase workflow appropriate to the Intake role.

JOB REQUIREMENTS

• 2-5 years of experience preferred. 
• Valid CA LVN or RN License
• Strong written and oral communication skills in person and over the phone.
• Excellent customer service skills
• Strong team skills
• Organized
• Flexible—responds well to changing priorities and conditions

WHY MUIR HOME HEALTH?

Muir Home Health is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health agency in the East Bay!

What makes us unique? At Muir Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second
• Ownership

We’d love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health agency in the East Bay!

Muir Home Health is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.