Orthodontic Treatment Plan Coordinator presso ProSmile

Job Title: Orthodontic Treatment Plan Coordinator
Department: Operations
Reports To: Dental Practice Manager
FLSA Status: Non-Exempt
Company Overview

ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.

Position Summary

Coordinating communications with patients and parents to ensure a commitment to dental treatment plans. Adept at establishing effective relationships between doctors staff members and patients. Committed to clearly presenting treatment options.

Duties and Responsibilities

The duties include, but are not limited to:

• Provide patients and parents with detailed information on dental financing options.
• Respond to all patient and parent inquiries in a timely courteous manner.
• Follow up with missed appointment letters
• Provide patients with a thorough explanation of the orthodontic procedures.
• Maintain strong relationships with all patients and dental staff.
• Discuss follow-up procedures with patients
• Maintain inventory of dental supplies and reorder as necessary.
• Convince patients to commit to follow-up treatments.
• Address any billing and insurance issues in a timely manner.
• Address patient concerns and grievances in a timely manner.
• Greet patients and answer any immediate questions.
• Contact patients with appointment reminders.
• Verify and update all patient demographic data
• Collect all insurance information from patient / parent
• Verify Insurance Benefits
• Verify both, insurance, and patient payments, are up to date.
• Follow up with unpaid insurance
• Promote in office marketing items
• Gather and submit claims and documents required by Insurance companies
• Set up patient account in auto pay system (OrthoBanc)
• Perform hard credit inquiries and set up financing (Care Credit)
• Ensure office profitability by building productive schedules
• Follow up with patients’ Recall visits
• Enter transactions and post payments
• Review Provider’s schedule and charts (if applicable)
• Ensure accuracy of accounts (set up properly / Guarantor / FRP in account /correct provider & clinic)
• Collect signatures on contracts and consent forms
• Ensure lab cases are both sent to the lab and follow up for lab cases returned from lab
• Prepare accounts for Debond (retention agreements, termination waivers, reconcile final balances)
• Ability to travel daily, by personal car, to multiple dental practices and corporate office
• Ensure that the provider will reach Goal production
• Performs miscellaneous job-related duties as assigned

Knowledge and Skills/Expected Competencies

• High school degree or GED required
• Substantial familiarity with Ortho treatments and procedures
• Strong knowledge of financing options and dental payment processing
• Proficient in the use of MS Office software applications
• Remarkable understanding of dental insurance claims
• Excellent interpersonal skills and communications abilities
• Impressive ability to efficiently manage multiple tasks