Operations Manager – Healthcare (Phoenix) presso GetixHealth

Location: ONSITE – Phoenix, AZ (This position is not remote or hybrid)
Department: Healthcare Operations
Reports To: Operations Director
Compensation: $75,000 + (based on experience) + Quarterly Bonus Eligibility
Shift Options: Monday - Friday: 8:00 AM – 5:00 PM

POSITION SUMMARY:

GetixHealth is seeking a dynamic, assertive, and results-driven Operations Manager to lead a high-performing team within our Healthcare Operations division. This individual will play a critical role in driving process improvements, optimizing revenue recovery, and ensuring operational excellence across our Medicaid, HMO, and commercial payer lines.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, motivates teams to exceed goals, and brings a strong foundation in healthcare billing — ideally from hospital or physician revenue cycle operations.

KEY RESPONSIBILITIES:

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  • Lead and develop a team of account resolution specialists focused on Medicaid, HMO, and commercial claims.
  • Drive accountability by setting clear expectations, monitoring KPIs, and providing regular coaching and feedback.
  • Analyze operational workflows to identify inefficiencies and implement process improvements that enhance productivity and accuracy.
  • Monitor payer trends and denial patterns to develop targeted resolution strategies and improve collections performance.
  • Collaborate cross-functionally with internal departments and clients to ensure consistent communication, transparency, and issue resolution.
  • Serve as an escalation point for complex claims and client concerns, ensuring quick and effective outcomes.
  • Prepare and deliver performance reports and operational updates to executive leadership.
  • Promote a culture of energy, motivation, and continuous improvement, empowering team members to take ownership of their work.
  • Ensure compliance with HIPAA, PHI, and all applicable federal and state regulations.

   

EDUCATION AND EXPERIENCE:

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  • Associate’s degree required; Bachelor’s preferred. Equivalent experience may be considered.
  • 3+ years of supervisory or management experience in healthcare revenue cycle operations.
  • Hands-on experience in hospital or physician billing, insurance follow-up, denials, or AR management.
  • Proven ability to analyze metrics and improve processes through structured problem-solving.
  • Skilled at balancing assertiveness and empathy when leading teams and managing client relationships.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with billing/claims systems.
  • Strong written and verbal communication skills and the ability to motivate and influence others.

   

SKILLS & COMPETENCIES:

• • Assertive, confident communicator with strong decision-making skills.
  • Passionate about driving performance and accountability in a team environment.
  • Naturally process-oriented and improvement-focused, always seeking a better way to operate.
  • Energetic, hands-on leader who leads by example and thrives in fast-paced settings.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Excellent verbal and written communication skills.

• Team-oriented mindset with the ability to foster a positive and productive work environment.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Office-based role requiring long periods of sitting and regular use of standard office equipment (PC, phone, keyboard, etc.).

• Occasional lifting (up to 25 lbs) may be required.

• Frequent bending and stooping.

ABOUT GETIXHEALTH:

Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

BENEFITS & INCENTIVES:

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.