Operations Coordinator presso Interfaith Ministries for Greater Houston

About the Organization 

Interfaith Ministries for Greater Houston, now IM Houston, is Greater Houston’s longest-serving interfaith-based social services organization. Originally founded in 1964 as Protestant Charities, we’ve evolved to reflect Houston’s rich diversity of faiths and cultures. Our mission is to bring people of diverse faith traditions together for dialogue, collaboration, and service, as a demonstration of our shared beliefs. 

While our name and logo have been refreshed, our commitment to empowering individuals and uniting communities has never been stronger. Our core services include:

• Meals on Wheels/Animeals
• Refugee Services
• Interfaith Relations and Community Partnerships
• Volunteer Houston 

About the Role  

The Operations Coordinator, working directly with the Director of Administrative Services and the Operations Team is responsible for the administrative functions of the Operations team; event support; and supporting Operations work throughout the organization with a focus on continuous improvement and systems optimization. The Event Center operations will be a major component of this role and collaboration with the Advancement on event planning and execution. 

As the Operations Coordinator, you will have opportunities to execute important day-to-day responsibilities within the Operations Team and the wider organization.  You will have a diverse set of responsibilities, will enable the organization to build even stronger operational systems, and will implement existing administrative processes more effectively and efficiently.  

The ideal candidate must have experience in operations and/or logistics, project management, business technology, and problem-solving and has worked in an environment providing high-touch customer service. 

Essential Functions  

Administration 

• Supervise main reception operations including supervision of full-time receptionist; responsible for ensuring the desk remains staffed during open hours and callers, guests, and staff receive excellent service. 
• Supervise supply orders and distribution for the organization.
• Ensure Operations records remain current and compliant, including vendor records, checklist, audits, etc.
• Supervise internal event booking and facilitate event execution through partnerships with internal and external stakeholders. 

Tenant and Event Management

• Manage tenant relations and ensure tenant concerns are addressed promptly.  Work with the Director of Administrative Services and CFO on lease tracking and renewal.
• Manage internal and external events, focusing on excellent service and promoting strong community partnerships.  Respond to inquiries regarding the Events Center and ensure accurate and timely staff scheduling and event setup.
• Coordinate the use and upkeep of the IM Event Center with the Development department and contracted caterer/vendor.  Manage the setup and cleanup of IM events and non-rental outside events.
• Provide additional support for high-profile and after-hours events as needed. 

Finance 

• Supervise department invoice processing, accounts payable/receivable, and monthly/annual financial reconciliation.
• Assist with the development of the department budget, create budget projections, and manage portions of the Operations department budget. Support other departments in budgeting for operations and events items.
• Facilitate Operations procurement and vendor selection process including RFP process, soliciting vendors, obtaining competitive bids, and vendor selection.
• Responsible for the Operations Department contract process including contract review and analysis, contract negotiation, implementation, and ongoing compliance.  

Other  

• Supports facilities items as needed. Serves as backup facilities leadership support and responds to emergent safety, security, facilities, and technology issues as needed.
• Partner with internal stakeholders to identify program and organizational needs and develop and implement action plans and solutions. 

Qualifications, Skills, and Experience 

• Minimum: Associate’s degree with four years of experience in facilities management, operations, logistics, hospitality, or a related field.
• Preferred: Bachelor’s degree with two years of experience in facilities management, operations, logistics, hospitality, or a related field.
• Equivalency: An equivalent combination of education and relevant experience may be considered.
• Candidates with experience in supervising others/with leadership experience are preferred.
• Demonstrated ability to plan a project based on data analysis and move from the planning stage to the implementation stage. 
• Exceptional written and verbal communication skills with ability to communicate at all levels of the organization.
• Exceptional interpersonal and customer-services skills and experience working with individuals and groups from diverse cultural backgrounds. 
• Strong problem-solving skills, with an ability to effectively handle complicated situations with flexibility and calmness. 
• Strong computer competency with proficiency in Microsoft Office products (Outlook, Word, PowerPoint, Excel, Access)   
• Excellent organizational and time-management skills and a heightened ability to manage multiple priorities and deadlines.
• Must be a strategic thinker with strong organizational skills and a drive to execute and meet deadlines on time under minimal supervision.
• Ability to work on the operations on-call rotation and flex schedule as needed to support after-hours Operations work and the IM Events Center, including occasional early morning, late evening, weekend, and holiday hours as needed.  
• Valid driver’s license and auto liability insurance as required by law. 

Other Requirements:  

Must possess a valid Texas driver’s license and automobile liability insurance or demonstrate the ability to travel to multiple work sites reliably and attend meetings with or without reasonable accommodation. 

IM Houston is an Equal Opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.