Analyst, IT Operations I presso Silver Star Brands

IT Operations Analyst I

Silver Star Brands | Oshkosh, WI | 1st Shift | Full time

• The IT Operations Analyst works with documented processes to provide remote systems support, as well as providing first level support to internal customers. They will complete or help create scheduled, regularly occurring processes and tasks that are developed, documented, and repeatable. This position will triage incoming printer, desktop and server issues, and assist to resolve them. Communication with the end users, as well as IT team members, is key to this position. The position will also implement and adhere to change management and process management in the ITIL framework. They will also work with the IT Operations Engineer/s and Infrastructure groups to elevate issues that are larger in scope.

• Major Position Responsibilities and Accountabilities:

  · Run and distribute various automated jobs per our daily, weekly, and monthly schedule on all systems and as requested by business users

  · Complete recurring PCI compliance tasks

  · Create, maintain, and monitor job schedules.

  · Check standard lists and job output for accuracy.

  · Timely completion of Standard Services (new, terminated and changed user accounts)

  · System and resource monitoring

  · Corrects desktop related help desk calls and problem in a timely manner.

  · Level 1 Desktop and phone support of IS internal customers, taking ownership of the communication to keep our customers informed and up to date.

  · Logging of Service Desk tickets

  · Nightshift coverage on monthly occasions as well as weekend oncall

  · Provide general hardware and operating system software support for the organization

  · Installs and sets up new desktops, printers and other devices.

  · Elevate changes to production environment as requested.

  · Supports Silver Star Brands compliance efforts by assisting in gathering data and reports, tracking compliance tasks, assisting in remediation of compliance deficiencies and demonstrating proof of compliance for Auditors

  · Daily Check-in/Pass offs

  · Other IT Operations duties as required.

  The above is intended to describe the general content of and requirements of the performance of this job. It is NOT to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

  Required education, skills, abilities, and experience:

  · Methodical Thinking

  · Ability to learn quickly and retain knowledge

  · High degree of Accuracy

  · Self-starter/self-motivated.

  · Ability to work unsupervised.

  · Flexible and work amidst interruptions

  · Detail oriented.

  · Ability to work in a fast paced environment.

  · Manage time well and meet deadlines.

  · Ability to follow instructions.

  · Strong documentation skills.

  · Strong organizational skill.

  · Strong communication skills that revolve around building and maintaining a strong customer relationship.

  · Knowledge of computer hardware/software troubleshooting

  · Experience with Microsoft desktop and development tools

  · Process improvement using application, script, and/or developmental tools a plus.

  · Knowledge of Windows and Mac OS and tools

  · Ability to resolve problems and think on their feet.