F&B Operations Manager presso undefined

Summary

The ideal candidate is a highly skilled, flexible leader responsible for providing operational support across all resort dining venues. This position ensures continuity of leadership by filling in for restaurant managers during PTO, days off, or open position periods, while also performing critical quality assurance, training, and developmental responsibilities.

The ideal candidate will have a comprehensive understanding of luxury service standards, the ability to adapt seamlessly to different venue styles and concepts, and a proven record of leading high-performing teams. This role is central to maintaining brand standards, developing managerial talent, and ensuring guest satisfaction throughout the Food & Beverage division.

Essential Functions

Job duties include, although are not limited to:

• Serve as acting Restaurant Manager in any venue as needed, ensuring operational continuity during PTO, scheduled days off, or while positions are vacant.
• Perform all duties expected of any level of Restaurant Management, including opening/closing procedures, shift leadership, guest interaction, financial oversight, and team management.
• Adapt quickly to various service styles and concepts, from fine dining to casual, ensuring consistent luxury standards.
• Conduct regular service audits across all F&B venues, reviewing compliance with brand standards, health and safety regulations, and service excellence benchmarks.
• Perform discreet service observations to assess team performance and identify opportunities for improvement.
• Document audit findings and follow up with venue leadership to ensure corrective actions are implemented.
• Lead onboarding and orientation for all new F&B managers, ensuring familiarity with resort culture, SOPs, and service expectations.
• Conduct all 90-day on-the-floor assessments for new managers, providing feedback and development plans.
• Partner with Learning & Development to host F&B Fundamentals training sessions, fostering a culture of excellence.
• Provide targeted coaching for managers and supervisors based on service observations and audit results.
• Engage with guests and members in a professional, approachable manner, ensuring their needs are met or exceeded.
• Handle escalated guest concerns promptly and effectively, ensuring service recovery aligns with the resort’s reputation.
• Maintain accurate records of service audits, observations, training sessions, and assessments.
• Provide weekly reports to the Director of Food & Beverage summarizing venue coverage, audit results, and training activities.
• Assist in developing and updating SOPs for consistency across all venues.
• Responsible for overseeing the F&B Reservationist position
• Oversee all Sevenrooms pacing and reporting 
• Act as liaison between Private Events, Restaurant Management, Senior F&B leadership and other departments for all restaurant reservation needs
• Assist in developing and updating SOPs for consistency across all venues.

Internal Relationships

Reports to General Manager

External Relationships

Has regular contact with guests and members

Qualifications

• Minimum 5 years’ progressive experience in luxury Food & Beverage operations, with at least 3 years in a management role.
• Proven ability to lead diverse teams across multiple dining concepts.
• Strong knowledge of fine dining service, wine and beverage programs, and luxury hospitality standards.
• Experience in training, mentoring, and performance management.
• Exceptional communication and interpersonal skills.
• Proficiency in POS and reservation systems.
• Flexible schedule, including evenings, weekends, and holidays.

Education/Experience Requirements

• High school education is preferred.
• Prior hospitality or restaurant experience preferred.
• Must obtain any government required licenses or certificates such as Food Handler Certification, Alcohol Service Permit (e.g., TIPS, ServSafe, Responsible Vendor).
• CPR and First Aid training are preferred.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.