Switchboard Operator | Full-Time presso North Canyon Medical Center, Inc.

Description

SUMMARY

The hospital operator primary responsibility is to answer and direct telephone calls in a polite and informative manner for North Canyon Medical Center, which may consist of multiple lines and extensions using professional telephone etiquette. The operator will transfer or direct calls to the party the caller requests to the appropriate party based on information about the purpose of the call.

Requirements

Customer Service skill set with healthcare background experience preferred.

High School graduate with 2 years of telephonic/clerical experience.

Self-starter who is highly motivated, flexible and professional.

Excellent communication skills to include oral and written comprehension and expression.

Computer/PC and multi-line phone system experience preferred.

Ability to work quickly and accurately and able to maintain accuracy with interruptions.

Ability to use sound judgement and cope with potentially stressful situations.

Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).

Ability and willingness to exhibit behaviors consistent with principles for service excellence