HOUSING NAVIGATION SYSTEM COORDINATOR (COMMUNITY PROGRAM SPECIALIST II) presso City of Long Beach, CA
City of Long Beach, CA · Long Beach, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Long Beach
About the Department

Position Duties
- Oversee, align, integrate, and coordinate system level policy and process development related to the implementation and management of housing navigation, in accordance with HUD, County, and Long Beach CoC/CES practice standards and standards of care;
- Lead efforts to establish and maintain a multi-partner housing navigation workgroup to develop, implement, execute, and facilitate strategic vision;
- Coordinate provider learning forums; develop and monitor improvement plans to strengthen navigation service quality;
- Conduct gap analyses on housing navigation and retention system structures;
- Develop guidance, visual aids, and training materials to improve and align system efforts;
- Provide training and technical assistance to housing navigation programs across the community to enhance service delivery and documentation; and,
- Assist in development of program guides, scopes of work, and practice standards for housing navigation projects.
- Key tasks of analytical support include but are not limited to:
- Establish a centralized unit tracking tool in collaboration with Bureau’s data team;
- Track contractor documentation;
- Analyze data sets;
- Develop training materials;
- Provide technical assistance;
- Pilot new approaches;
- Execute data reconciliation projects;
- Prepare data reports and issue formal notifications;
- Participate in meetings as a subject matter expert; and,
- Develop and monitor performance targets.
- Performs other related duties as assigned.
Minimum Qualifications
MINIMUM REQUIREMENTS:
- Bachelor's Degree in Public Health, Social Work, Public Administration, or a closely related field. (Proof of education required).
- Professional experience offering specific and substantial preparation for the duties of the position may be substituted for the required education on a year-for-year basis.
- One (1) year full-time professional experience providing supportive services in a human or social services program.
- A Master’s Degree in Public Health, Social Work, Public Administration, or closely related field from an accredited college or university may be substituted for up to one (1) year of the required professional experience. (Proof of education required).
- A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel.
- Willingness to work overtime, weekends, and evenings.
- Ability to:
- Learn, interpret, retain, and communicate technical and complex information, terminology, policies and procedures related to grant programs and compliance.
- Research and analyze data using a systematic and logical approach.
- Communicate clearly and concisely, both orally and in writing.
- Understand and follow oral and written instructions and procedures.
- Maintain accurate records and files.
- Work independently and/or as part of a team.
- Work effectively with a wide variety of people by consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style.
- Operate office equipment including computers, printers and copiers as well as the word processing, spreadsheet, e-mail, database and program specific applications. (e.g. Microsoft Word, Excel, Outlook, and PowerPoint)
- Type and enter data accurately.
DESIRABLE QUALIFICATIONS:
- Master’s Degree in Public Health, Social Work, Public Administration, or a closely related field.
- 2 years of experience providing supportive services (case management, clinical support) to diverse populations experiencing crisis.
- Experience with Homeless Management Information System.
- Explicit knowledge of, and/or experience implementing, Housing First and Coordinated Entry System policies and programming, strongly preferred.
- Ability to develop and deliver clear written reports and presentations to diverse audiences.
- Ability to think strategically and apply systems-thinking approaches to improve housing navigation outcomes.
- Demonstrated ability to collaborate across agencies and creatively address operational and systemic barriers.
- Experience working for the City of Long Beach in Health & Human Services.
- Bilingual skills (Khmer, Spanish, Tagalog, and/or Vietnamese)
Other Qualifications

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