Executive Housekeeper/Hampton Inn Clayton presso Hampton Inn Clayton

Description

· Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.

· Assist in the development of the annual budget. Monitor performance against plan.

· Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.

· Ensure quality services are rendered in meeting guest needs.

· Schedule staff according to labor standards and forecasted occupancy.

· Maintain room quality based on StepStone and hotel guidelines.

· Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.

· Enforce procedures for the acceptance, security, and return of guest lost and found items.

· Enforce procedures for security of on-loan equipment.

· Maintain productivity and labor cost goals.

· Conduct inventories of linen, supplies, and equipment as required.

· Order and receive supplies to maintain adequate inventory levels.

· Immediately alert hotel management of emergency situations via all communication avenues.

Ability to accurately use various office and accounting software.

Requirements

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to assist with various office tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have good mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to obtain required licenses or certificates.

· CPR and first aid training preferred.

Additional language ability preferred.