Home Ownership Specialist presso Clarionhg

Location: Hybrid/Reed House, Norwich

Salary: £32,022 - £37,104 per annum pro rata

Hours: Part Time 28 per week

Contract Type: Fixed Term Contract until March 2026

Are you looking for a varied and customer-focused role in Social Housing? If so, we could have just the right opportunity for you!

Are you an experienced housing professional with a passion for delivering outstanding customer service? We're looking for a Home Ownership Specialist to join our friendly and dedicated team in Norwich.

As part of our Home Ownership Team, you’ll play a vital role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You’ll be responsible for managing a variety of home ownership processes, ensuring a smooth and efficient experience for Clarion customers.

Customer service is key in this role, and we’d love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You’ll work closely with both internal colleagues and external stakeholders to deliver results that truly make a difference.

We’re especially keen to hear from individuals with a strategic mindset and a strong awareness of the broader issues impacting the home ownership sector. In terms of experience, a housing or property management background is essential, along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You’ll have knowledge and experience of leasehold management, section 20 consultation and legislation. 

If you’re passionate about making a positive impact and thrive in a dynamic, customer-led environment, we’d love to hear from you.

Please review the full role profile before applying – Home Ownership Specialist.

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Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Sunday 26th October 2025 at midnight.

Interviews will be held the w/c 3rd November 2025.

This is a hybrid role with a base location at our office in Norwich.  Candidates will be expected to work from the office at least 4 days a week during the training period, then 2 days a week after. 

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.  You are required to reside in England or Wales for the duration of your employment.  

This vacancy may close without notice.