Plumbing Coordinator presso Ambient Edge

Description

Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team comprises only the best in the industry, and our customers love us for it. At Ambient, we understand that employee-centric company culture, a robust benefits package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV!  

We are looking for a Plumbing Coordinator to join our team!

The Big Task

In a nutshell, you will be responsible for providing administrative support to the Plumbing Department.

Key Responsibilities:

Scheduling & Dispatching

• Review the past two days for follow-ups and paused jobs.
   
• Schedule and dispatch service and maintenance calls by technician skillset, job type, and priority.
   
• Book new jobs from Freshdesk and maintain the five-day call board.
   
• Confirm signed estimates before booking related work and ensure all Home Depot documentation is complete.
   

Customer Communication

• Make confirmation and update calls throughout the day to keep customers informed of technician progress.
   
• Handle final follow-up calls at the end of the day to confirm job completion and satisfaction.
   

Sales & Lead Management

• Review and book Home Depot and partnership leads daily.
   
• Route technician-generated leads to the sales team and reschedule low-priority jobs to preserve capacity.
   

Team & Administrative Support

• Support CSRs during peak call periods and communicate proactively with managers, coordinators, and field teams.
   
• Audit pinned notes, business units, and job types for accuracy.
   
• Review pending job and AR reports, book follow-ups and installations, and complete technician debriefs in ServiceTitan.

Why Ambient?

• Great Perks: Take-home truck you can dispatch from home, paid holidays & vacation
• Comprehensive Benefits: Nearly 100% company-paid medical, dental, and vision for you, plus 50% coverage for your family. Plus, a 401(k) with 100% company match!
• Career Growth: We invest in training and development to support your professional advancement

Requirements

• High School Diploma or equivalent, required
• Customer Service experience a must! Bonus points if experienced in Service Industry.
• Know your way around a computer- Microsoft Office Suite, Service Titan
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Physical Requirements:

• Lift up to 10lbs occasionally
• Prolonged periods of sitting at a desk and working on a computer
• Bend, stoop, and carry
• Repeating motion that may include wrists, hands, and fingers

At Ambient Edge, we celebrate a diverse group of hardworking employees- and it shows! We are proud to be an equal opportunity employer.