Assistant General Manager (AGM) presso Hotel Anthracite

Description

Hotel Anthracite, a modern boutique hotel located in the heart of Carbondale, PA, is seeking a dynamic and experienced Assistant General Manager (AGM) to join our team at Settlers Hospitality. The AGM will play a critical role in supporting the General Manager in overseeing daily operations, ensuring exceptional guest experiences, and maintaining the highest standards of service and hospitality. This position requires a hands-on leader with a passion for excellence, strong organizational skills, and the ability to inspire and manage a diverse team.

Key Responsibilities:

Operational Leadership:

• Assist the General Manager in managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance to ensure high service standards and operational efficiency.
• Ensure smooth day-to-day operations and address any operational challenges promptly.
• Monitor and maintain high standards of cleanliness, safety, and service throughout the property.
• Act as Manager on Duty when required.

Guest Experience:

• Foster a culture of exceptional guest service by leading by example and training staff to exceed guest expectations.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Monitor guest satisfaction scores and implement strategies to improve them.
• Address and resolve guest concerns with professionalism and a solutions-oriented approach.

Event Sales & Coordination

• Support event inquiries including weddings, corporate meetings, social gatherings, and private parties.
• Conduct site tours, prepare customized event proposals and contracts, and follow up to convert leads into confirmed bookings. 
• Plan and manage events from start to finish, coordinating all details with clients and internal teams.
• Act as the on-site contact during events to ensure seamless execution and guest satisfaction.
• Maintain event documentation, track billing, and provide post-event follow-up to gather feedback and promote repeat business.
• Collaborate with the General Manager and marketing team to develop event packages and seasonal offerings.

Room Packages & Promotions

• Create and manage room packages in collaboration with the General Manager and marketing team to increase occupancy and revenue.
• Analyze performance and adjust offerings based on market trends and guest feedback.

Marketing & Branding Support

• Assist in creating marketing materials for promotions, packages, events, and special offers. 
• Maintain hotel branding consistency across communications, social media, and in-house materials.
• Collaborate with the sales and marketing team to promote the hotel and its amenities.
• Assist in planning and executing events, meetings, and conferences held at the property.
• Build and maintain relationships with local businesses and community organizations.

Restaurant Collaboration – Kol Grill

• Support the operations and coordination between the hotel and Kol Grill, ensuring a seamless guest experience for room and dining packages.
• Work with restaurant management to align guest service standards and event execution.

Administration & Team Management

• Schedule staff across departments and manage time-off requests to ensure proper coverage.
• Process and manage employee payroll, accurately tracking hours and ensuring compliance with company policies.
• Support the recruitment, training, and supervision of team members to uphold service quality and workplace morale.
• Assist in recruiting, hiring, and onboarding new team members.
• Manage scheduling and timecards. 
• Conduct regular performance evaluations and provide constructive feedback to team members.

Compliance and Safety:

• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Conduct regular inspections to ensure the property is well-maintained and meets brand standards.
• Oversee emergency procedures and staff training to ensure guest and employee safety.

About Hotel Anthracite:

Hotel Anthracite is a modern boutique hotel offering 61 well-appointed guest rooms, a full-service restaurant (Kol Grill), and versatile event spaces, including Gravity Hall, which accommodates up to 350 guests. Located in the heart of Carbondale, PA, we pride ourselves on delivering exceptional guest experiences and fostering a welcoming and inclusive work environment.

Requirements

Qualifications:

• Associates degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 3-5 years of experience in hotel management or a similar leadership role.
• Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead and inspire a team in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work evenings, weekends, and holidays as needed.