ERP Analyst II presso The City of Coral Gables, FL

About the Department

Under the direction of the Innovation and Technology Director, the Sr. IT Project Manager and the IT Applications Manager, this position is responsible for aiding the Innovation and Technology Department with ongoing enterprise systems implementation and maintenance efforts.  Specifically, provides systems support, configuration, problem resolution, business analysis, process improvement, and customer support to users and stakeholders. In coordination with Finance, HR and other city departments, plans, designs, configures, implements, monitors, maintains, and optimizes City enterprise systems, databases, collaboration platforms, robotic process automation (RPA) and artificial intelligence (AI) workflow automation models, application programming interfaces (API) and data integrations, user portals, apps, and cloud enterprise systems.

Position Duties

The following duties are normal for this position.  The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  

Assists the Innovation and Technology department and the City’s ERP Cloud Suite project managers to assess and execute project plans, system assessment, process analysis and improvement, fulfillment of system requirements, platform optimization, and functional definition of planned system changes, according to the City of Coral Gables ERP implementation schedule. 

Assists the Innovation and Technology department to customize, configure and optimize the Infor CloudSuite ERP (primary), the Enterprise Permit and Licensing (EPL) system, and other enterprise systems and applications.

Software package and other enterprise systems based on City requirements. 

Tests changes with City and ERP SME’s. Monitor the ERP system implementation to ensure it meets the evolving needs of the city. 

Assists project manager and department staff in meeting project team goals and objectives. 

Assists users and IT, Finance, HR, Police, Fire and other departments’ personnel with training and development of user documentation. 

Assists with data conversion and mapping. 

Acts as sounding board for feasibility of ideas and process improvements (brainstorming potential solutions). 

Develops system-wide reports to support information management needs. 

Assists the Innovation and Technology Director, the IT Sr. Project Manager, the IT Applications Manager and ERP Project Managers with logistics, scheduling, and resource allocation. 

Focus on Innovation and Technology enterprise systems implementation and ongoing support. Serves as a technical point of contact for information systems supporting citywide ERP operations. 

Works closely with other subject matter experts to ensure data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities during the implementation. 

Provides support for enterprise systems including, but not limited to, researching, and resolving unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements. 

Performs business process evaluations, improvement plans and FinTech / ERP solutions planning and analysis.  Plans, designs, configures, develops, maintains, and optimizes city enterprise systems in coordination with all city departments. Oversees the work of interns, specialists and contractors when required.

Collaborates with peers and departmental users to complete project assignments and accomplish Innovation and Technology department goals and directives.  Communicates with users, vendors, and manufacturers, as needed, to resolve technical and business problems. Reviews, analyzes, and evaluates business needs and user requirements.  Creates functional design and specifications as needed.  Determines business needs and makes purchasing recommendations for the Innovation and Technology department.  

Implements and project-manages enterprise systems and performs documentation and product maintenance.  Performs change management, testing and certification procedures.   Interprets, refines, and applies methods and procedures in accordance with standards and best practices. 

Also performs support, troubleshoots, and resolves system problems. Makes repairs and conducts scheduled maintenance tasks in coordination with the Innovation and Technology divisions.   

Assists with the support of enterprise system databases, data backup systems and processes, and data infrastructure.  

Liaison with third parties and other stakeholders. 

Performs other related tasks as required.

Minimum Qualifications

Five plus years of experience in ERP application implementation and support across functions (Innovation and Technology (Primary), Finance, HR, Payroll, Supply Chain Management).

Five plus years of experience implementing and/or supporting large scale ERP systems (i.e., Infor, SAP, PeopleSoft, Lawson, Kronos, Oracle, Dynamics, Workday) to include but not limited to: organization change management, setup, configuration, customization of the ERP application.

Five plus years of experience working with technical tools delivered by ERP applications.

Five plus years of experience creating technical design document based on functional design.

Five plus years of experience working with interfaces and reports.

Five plus years of experience with workflow automation, interfaces, and integration.

Bachelor’s and/or Master’s degrees(s) with major in Information Technology (or) FinTech (or) Data Science (or) Business Analytics or related fields.

Valid Florida Driver’s License.
 
OR
 
Candidates must have a combination of:

Associate Degree in Information Technology, Computer Science, FinTech, Business Analysis or a related field from an accredited college or university, and 6 years of IT work experience; OR

Bachelor’s Degree in Information Technology, Computer Science, FinTech, Business Analysis or a related field from an accredited college or university, and 5 years of IT work experience; OR

8 years of IT or FinTech work experience.
 
Certifications or training in three or more of the below specialties is required:
•ERP Certification (e.g.: Oracle, SAP, Infor, Dynamics, etc.)
•Microsoft Technology Associate (MTA) Database
•Microsoft Certified Solutions Associate (MCSA) Windows Server
•Microsoft Certified Solutions Associate (MCSA) Cloud Platform
•Microsoft Certified Solutions Associate (MCSA) Office 365
•Real World Project Management
•ITIL
•Scrum
•Lean Six Sigma 
•Data Science
•Cloud platforms (e.g.: AWS, Azure, Google Cloud, VMWare, etc.)
 
Valid Florida Driver’s License.


A comparable amount of training or experience may be substituted for the minimum qualifications.