Front Desk Supervisor presso Homewood Suites by Hilton Pittsburgh-Southpointe

Description

Description

Our hotel is seeking a highly motivated and experienced Front Desk Supervisor to join our team. The ideal candidate will be responsible for overseeing the daily operations of the front desk, managing a team of front office agents, coordinating guest services, and ensuring that all guest interactions are positive. 

Responsibilities:

- Oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and effectively

- Manage a team of front office agents, providing guidance, training, and support as needed

- Coordinate guest services, including check-in, check-out, and room assignments

- Liaise with other departments, such as housekeeping and maintenance, to ensure the smooth operation of hotel activities

- Maintain a high standard of customer service, ensuring that all guest interactions are positive

- Handle any escalated guest issues, ensuring that complaints are resolved quickly and effectively

- Train staff on hotel policies, procedures, and customer service standards

- Manage shift schedules, ensuring that all shifts are adequately staffed

If you are a highly motivated individual with a passion for hospitality and a proven track record of success in a supervisory role, we encourage you to apply for this exciting opportunity.

Requirements

Requirements

Requirements:- High school diploma or equivalent- Minimum of 1 year experience in a supervisory role in the hospitality industry- Excellent communication and interpersonal skills- Strong leadership and team management skills- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Proficient in Microsoft Office and hotel management software