Lead Bartender presso IHG

Summary:

The Bar Tender Lead is responsible for overseeing bar & food preparation operations during shifts, ensuring exceptional customer service, maintaining inventory, training staff, and creating a high-energy and professional bar environment.

ESSENTIAL RESPONSIBILITIES:

Bartending Duties:

• Establish policies & procedures for bartending and food preparation
• Create & adhere to open & close Checklists
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages.
• Provide excellent customer service with efficiency, friendliness, and professionalism.
• Maintain cleanliness and organization of the bar area.
• Uphold brand standards regarding drink recipes, portion control, and presentation.
• Ensure all customers are of legal drinking age and consume alcohol responsibly.

Leadership & Supervision:

• Assist in scheduling, training, and mentoring bar staff.
• Lead by example and foster a positive team environment.
• Monitor bar staff performance and provide real-time feedback.
• Manage customer complaints or concerns in a professional manner. Elevate to GM/AGM if unable to resolve.

Operations & Inventory:

• Meet with Vendors as necessary
• Create Order Guides
• Ensure the bar is fully stocked and prepped before opening and cleaned/reset after shifts.
• Assist with ordering, inventory tracking, and minimizing waste.
• Ensure compliance with all health and safety regulations, as well as liquor licensing laws.

Cash Handling:

• Accurately process customer transactions, including cash, credit, and mobile payments.
• Assist in daily cash-out procedures and reconciliation.
• Knowledge of Silverware (ability to learn platform)

Qualifications:

• High school diploma or equivalent
• Minimum 2–4 years of bartending experience; 1+ year in a leadership or supervisory role preferred.
• Proven knowledge of cocktails, beer, wine, and spirits.
• Strong leadership, communication, and organizational skills.
• Ability to remain calm under pressure and handle high-volume service.
• Must be of legal age to serve alcohol in [State/Location].

Physical Requirements:

• Must be able to stand for extended periods.
• Ability to lift up to 50 lbs.
• Work in a noisy, fast-paced environment.

Work Schedule:

• Nights, weekends, and holidays as required.
• Flexible availability is a must.