Service BDC Representative presso Matick Automotive

Description

Detroit's Best Dealership Team is Here. Join our team as a part-time Service Business Development Representative (BDC Rep) at one of the fastest-growing Toyota dealerships in Michigan and ranked a Top Workplace by the Detroit Free Press 6 years in a row (2024-2019).

The Service Business Development role is one of the most critical roles at our dealership. You're the first voice to our guests when they consider our dealership when calling, emailing us, or chatting online for Service. Your ability to quickly answer questions, provide information, and use our state-of-the-art technology will separate us and show how different we are from other dealerships in the market.

While this is not a customer-facing role in the traditional sense of meeting and greeting the customer in person, your efforts are paramount in creating a comfortable, welcoming experience and building a relationship of trust before the guest ever arrives on our campus to do service.

You would work 8 am to 2pm, Monday-Friday. No weekends. We offer competitive pay, a great company culture, and advancement opportunities. This is an excellent opportunity for someone looking to learn about the dealership world or someone looking for a part-time, consistent, and fun position.

Requirements

Job Responsibilities

• Taking inbound phone calls and making outbound phone calls to answer customer questions and schedule service visits
• Active selling of our Service Department and offerings through outbound marketing efforts via phone and email to our customer database
• Coordination of pick-up and drop-off of our vehicle loaner vehicle fleet for our Service and Collision Center customers
• Excellent guest service and communication skills, giving advice and providing real solutions

Qualifications

• At least one previous role based on strong customer/guest service
• Strong communication skills (both verbal and written) and be open to taking short videos for customers
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie
• Experience and comfort working with technology
• Outstanding organizational and multi-tasking skills
• Willingness to submit to a pre-employment background check and drug screening (cannabis not included)