Site Reliability Engineer presso PANTHERx Rare Pharmacy

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy 

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.  

We are seeking team members who: 

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid) 

Classification: Exempt

Status: Full-Time

Reports to: Director, IT Infrastructure 

Purpose  

The Site Reliability Engineer (SRE) will lead the implementation and management of observability, monitoring, and reliability practices across our hybrid infrastructure. This role requires hands-on expertise with Datadog or similar observability platforms, strong Azure administration skills, and a deep understanding of incident response and system performance. The SRE will work closely with Infrastructure, Support, and Application teams to ensure high availability and operational excellence across on-prem and cloud environments.

Responsibilities 

• Designs, implements, and manages observability solutions using Datadog or equivalent platforms.
• Develops and maintains monitoring dashboards, alerts, and telemetry pipelines for critical systems.
• Leads incident response efforts, including root cause analysis and postmortem documentation.
• Collaborates with Infrastructure and Application teams to improve system reliability and performance.
• Supports Azure administration tasks including resource monitoring, performance tuning, and cost optimization.
• Defines and enforces best practices for system health, uptime, and scalability.
• Contributes to automation of operational tasks and reliability improvements.
• Documents observability standards, incident workflows, and operational runbooks.

Required Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• Minimum of five (5) years of experience in Site Reliability Engineering, Infrastructure Monitoring, or DevOps.
• Proficiency with Datadog or similar observability platforms (e.g., Prometheus, New Relic, Splunk).
• Strong Azure administration experience including monitoring, resource management, and automation.
• Solid understanding of on-prem infrastructure and hybrid cloud environments.
• Experience with incident response, RCA, and operational documentation.
• Strong scripting skills (e.g., PowerShell, Python) for automation and integration.
• Excellent communication and collaboration skills across technical teams.

Preferred Qualifications:

• Experience with ITIL or formal change management frameworks.
• Familiarity with CI/CD pipelines and deployment monitoring.
• Knowledge of healthcare or regulated environments.

Work Environment 

This job operates in a home office and professional office environment. When in-office this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and communications via MS Teams. 

Physical Demands 

While performing the duties of this job, the employee is regularly required to sit, see, talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.  Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
 

Benefits: 

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.