IT Systems Support Specialist presso Liberty Savings Bank, FSB

Description

Provides data processing support to users of major systems, including Fiserv, Fiserv EFT, iVue, Prologue, Easy Lender, Nautilus, etc. Will also serve as the main interface between the users and vendor.

Essential Functions

• Administrator for all IT Operations functions including system integrations, reports and IT business processes.
• Performs as the Nautilus Administrator with successful completion of required coursework.
• Analyzes problems reported by users and determine appropriate action needed, including missing or incorrect reports/microfiche/documents, incorrect account processing, and missing or incorrect functions.
• Acts as liaison between a vendor and users, involving dissemination of vendor information to users, reviewing user requests and forwarding them to the vendor, gathering user data for the vendor questionnaires, and participating in periodic meetings with vendors to discuss service levels, projects, etc.
• Acts as a consultant on tasks related to the product supported, including participation in projects related to vendor projects (new releases, etc.) and assisting users in determining how to utilize product to best advantage.
• Assists in development of new capabilities or changes to existing systems.
• Participates in other special projects related to supported products as needed.
• Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.
• Complies with bank and departmental procedures; follows regulatory, operational and security guidelines.
• Perform IT Operations end of day processing tasks for daily and periodic processing.

 Secondary Functions: 

• Completes training as needed to remain current with industry and system changes.
• Assists the Service Desk as determined by the IT Director.
• Contributes to the team effort by working on special projects, performs other job-related duties and accomplishes related results.
• Troubleshoots issues with reports and communicates issues with users. 

Job Standards:

• Meets or exceeds deadlines on assigned projects by 75% over a twelve-month period.
• Demonstrates excellent customer service skills both in person and on telephone as evidenced by minimal negative reports from other departments and management observation.
• Maintains regular attendance and punctuality as evidenced by attendance records.

Requirements

Physical Requirements:

• Talking--Ability to express or exchange ideas by means of the spoken word.
• Hearing--Ability to receive detailed information through oral communication.
• Seeing--Ability to view a computer screen for an extended period of time.
• Sitting--Ability to sit for extended period of time.
• Finger dexterity--Ability to work with fingers for handling objects, documents and use of a keyboard/mouse.

Knowledge, Skills and Abilities:

• High school diploma or equivalent is required.
• Five to ten years experience with the type of products being supported either as a user or support person. 
• Ability to communicate verbally and in writing, provide superior customer service, and work well with others is required.
• Primary interface between user, vendor and our technical support personnel. 
• Banking system and/or mortgage system experience required.
• Ability to learn new tasks quickly, with emphasis on learning new computerized applications.
• Good organizational skills and the ability to perform with accuracy and thoroughness.

 An Equal Employment Opportunity Employer/Minorities/Females/Veterans/Disabilities 

PM19