- Professional
- Ufficio in Chennai
Essential Duties and Responsibilities
- Provide day-to-day support for network infrastructure including troubleshooting connectivity issues and resolving user-reported problems.
- Assist in the setup, configuration, and maintenance of routers, switches, firewalls, and wireless access points.
- Monitor network performance and ensure reliable operation of LAN/WAN systems.
- Maintain and update network documentation and diagrams.
- Support DHCP, DNS, and IP addressing schemes (IPv4/IPv6).
- Respond to and resolve incident tickets in a timely manner.
- Collaborate with other IT teams to support network-related needs and changes.
- Perform basic firewall rule updates and assist with access control configurations.
- Monitor and maintain network security tools such as intrusion detection systems (IDS).
- Assist with network equipment upgrades and refresh planning.
Desired Skills
- Experience with Cisco networking equipment (basic configuration of switches, VLANs, trunking, NAT, and wireless access points).
- Familiarity with common networking protocols (HTTP/S, DNS, DHCP, SNMP, NTP).
- Basic understanding of network security principles and tools (firewalls, IDS/IPS).
- Exposure to Checkpoint firewalls, F5 Load Balancers, and Zscaler cloud security solutions.
- Ability to work with terminal emulation software (e.g., PuTTY, SecureCRT).
- Understanding of the OSI model and basic network architecture concepts.
- Experience with cable patching and testing (Cat5/6, fiber).
- Exposure to Unix/Linux command line is a plus.
- Knowledge of configuration and lifecycle management practices.
Education & Experience
- Associate’s or Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent hands-on experience.
- 2–4 years of experience in network administration or support.
- Familiarity with Cisco IOS and basic troubleshooting methodologies.