Customer Service Agent - Full Time presso MedSpeed

Customer Service Agent Intake Specialist
   

Schedule: Monday-Friday 10am-6:30pm
$20/hour

Hybrid

About Us   

Why become a MedSpeeder? This is what’s in it for you:   

• Medical, Dental, Vision and Flexible Spending Account -- We care about you and your family!
• 401(K) with Company Match -- We want you to secure your financial future, so we have a generous match too!
• Paid Time Off -- We encourage time off, you deserve it!
• Opportunities for Career Advancement – We encourage internal growth!
• Training Provided – We provide thorough training for our roles at Medspeed!
• Competitive Pay – We respect the work you provide.

What you will be doing as a MedSpeed Customer Service Agent Intake Specialist:   

The CSA – Intake Specialists role is designed to support MedSpeed’s on-demand business through direct customer interaction via the telephone.  Intake Specialists focus on creating a great customer experience while assisting the customer with order entry, issue resolution and various levels of requests.

   

• Monitor and respond to customer inquiries via telephone while meeting all corporate guidelines and performance standards 
• Handle a large number of calls daily without losing enthusiastic voice and attitude, answering all calls promptly and efficiently 
• Address general questions about MedSpeed service process. Effectively handle issues and solve problems that arise on the phone with effective communication skills 
• Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
• Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
• Completion of any special projects assigned 
• Maintain current knowledge of MedSpeed service policies, procedures and specific client requirements 
• Work to promote MedSpeed culture

What you will need to bring to be our Customer Service Agent Intake Specialist:   

• High School Diploma, GED or equivalent
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
• Ability to effectively manage time
• Ability to multi task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills