IT Administrator presso Nikon Metrology

Nikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company’s IT network, servers, security systems as well as user endpoints such as laptops and mobile devices.

Supporting the local organization, both onsite and remote, across all NMI offices, by investigating and diagnosing network problems, collecting IT usage statistics, performing routine configuration and installation of IT solutions and providing technical support and guidance to end users.

LOCATION: 

Maple Grove, MN 

WHY NIKON METROLOGY?

You’d be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. 

KEY AREAS OF RESPONSIBILITY: 

Will include, but not limited to the following:

• Technical Support & Troubleshooting
  1. Diagnose and resolve issues with computer hardware, software, and network connectivity. 
  2. Respond to user inquiries and provide technical support.
  3. Guide users through step-by-step solutions to common problems.
• System & Software Management 
  • Install, configure, and maintain operating systems, applications, and other software tools.
  • Manage user accounts, permissions, and security settings.
  • Perform system updates and deploy new hardware and software to users.
• IT Infrastructure & Maintenance 
  1. Execute operational tasks related to IT infrastructure projects supporting business operations and security.
  2. Monitor and maintain servers, storage, and other IT infrastructure components.
  3. Implement and manage data backup (local & offsite) and recovery solutions.
• Communication & Documentation
  • Log and prioritize support requests using a ticketing system. 
  • Create and maintain knowledge base articles and technical documentation. 
  • Communicate clearly and empathetically: with both technical and non-technical users. 
  • Escalate complex issues to other team members or external support providers
• End user focus
  • Ensure a high level of end user satisfaction by providing timely and efficient support. 
  • Follow up with users to ensure that issues are resolved to their satisfaction.
  • Gather and relay feedback.

QUALIFICATIONS

ESSENTIAL: 

Required Knowledge, Skills, and Abilities:

• Minimum of two (2) to four (4) years prior experience with providing workstation support
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required
• Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
• A sense of urgency and a commitment to timely completion of projects.  Attention to detail along with commitment to quality and confidentiality
• Full professional proficiency in English, written and spoken. 

Certificates, License, Registrations:

DESIRABLE:

TECHNICAL COMPETENCIES:

• Operating Systems: Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022.
• Hardware & Software: Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications. 
• Networking: Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting.
• IT Service Management (ITSM): Knowledge of frameworks like ITIL and relevant tools.
• Security: Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security.
• Active Directory & Group Policy: User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting
• Microsoft Office 365 and other common desktop applications 
• Awareness of all mainstream mobile technologies (Apple) 
• Remote Support: Experience using remote access tools for efficient user support

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Occasional business trips to other NM sites
• This role may involve working in server rooms or technical environments with controlled temperatures and noise from equipment. 
• Must be able to sit or stand for extended periods while working at a computer. 
• Occasional lifting of equipment (up to 25 pounds) such as servers, monitors, or networking hardware. 
• Manual dexterity required for using tools, keyboards, and other IT equipment

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

WORK-LIFE BALANCE 

PERSONAL DEVELOPMENT 

AMAZING MEDICAL BENEFITS & PERKS

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.