Legal and Recovery Representative presso Knoxville TVA Employees Credit Union

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 288,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $19.50 - $21.50, depending on work experience

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

Receive inbound calls and instant messages from members, Credit Union employees, law firms, and courts, regarding Credit Union accounts.

Return voicemail messages, conduct courtesy calls, take payments over the phone, and make other outbound calls as directed by management. Communicate sense of urgency while speaking to members or vendors as warranted by the situation.

Answer basic questions for members, branch or other department employees, law firms, and Courts on legal and charged off accounts. Transfer calls to Legal & Recovery Dept. employees. Take thorough messages for complicated calls and ensure follow up has been completed.

Assist Legal & Recovery Department employees with all documentation, imaging and system maintenance including, but not limited to, incoming and outgoing mail, preparing legal files, court results, judgment spreadsheets, payments received, and costs incurred.

Document all account information (i.e., phone calls, promise to pay, member’s updated or financial information, requests, etc.) in the Credit Union collection system and loan system to maintain accurate records on all accounts.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).

Follow all Credit Union policies, procedures, and regulations.
Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience – High school diploma or general education degree (GED). Credit Union or legal collection experience preferred.

Qualifications and Requirements – Individual must possess the knowledge, skills and ability required to execute the essential functions in a satisfactory manner.

Language – Ability to read and comprehend simple instructions, short correspondence and policies and procedures. Ability to write simple correspondence. Ability to speak and relay messages without confusion and effectively present information in one-on-one and small group situations.

Mathematical – Ability to add and subtract two-digit numbers and to multiply and divide. Ability to perform these operations using units of American money.

Reasoning – Ability to use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem-solving skills to assist members using independent judgment.

Computer – Ability to operate related computer applications including Word, Excel, and email. Proficient typing skills. Ability to operate other business equipment including adding machine, copier, fax machine and telephone.