IT Manager presso MedPro Systems

Description

Position Summary:

The Infrastructure Manager is a hands-on leadership role responsible for overseeing the health, security, and performance of the organization’s on-premises network and server infrastructure, with a limited but growing cloud footprint. This position blends strategic IT management with technical execution to ensure operational stability, scalability, and security. The Infrastructure Manager provides day-to-day leadership to the IT team, fosters a culture aligned with the company’s mission and values, and partners cross-functionally with technology leadership, compliance, and operations teams to deliver reliable, high-performing infrastructure services. This position reports to the VP of Technology and is based in Mount Arlington, New Jersey.

Essential Duties and Responsibilities

Leadership & Strategy

· Partner with senior management to develop and execute the organization’s IT and infrastructure strategy.

· Lead and mentor a team of IT professionals, including employees and contractors, fostering a culture of accountability, collaboration, and continuous improvement.

· Collaborate with peer managers to align priorities, allocate resources effectively, and ensure successful delivery of technology initiatives.

· Set clear goals, conduct regular team meetings, one-on-ones, and support career development and performance growth.

Infrastructure & Operations

· Oversee daily operations of network, server, and cloud infrastructure to ensure high availability, performance, and security.

· Establish and maintain IT standards, policies, and procedures to ensure system consistency, reliability, and scalability.

· Conduct capacity planning, system monitoring, and disaster recovery preparedness.

· Manage vendor relationships, contracts, and service-level agreements in coordination with the VP of Technology and Finance to support infrastructure objectives.

· Serve as a hands-on escalation point for complex infrastructure and IT support issues.

Security, Compliance & Governance

· Ensure data protection, network security, and system integrity through adherence to best practices and modern security frameworks.

· Oversee backup, antivirus, and endpoint protection systems across all environments.

· Collaborate with Information Security and Compliance teams to support ISO 27001, SOC 2, NIST CSF and other security and quality frameworks.

· Participate in audits, asset reviews, and risk assessments.

· Ensure alignment with company policies and regulatory standards for access control, data handling, and incident response.

Technology Projects & Continuous Improvement

· Lead or support IT-related projects, including infrastructure upgrades, cloud strategy, virtualization, and network enhancements.

· Research and evaluate emerging technologies to improve reliability, scalability, and user experience.

· Recommend and implement process improvements to optimize performance and efficiency.

· Stay current on evolving technologies, cybersecurity trends, and best practices in IT operations.

Requirements

Education/Certification

· Bachelor’s degree in information technology, Computer Engineering, or a related field.

· Relevant certifications (e.g., CompTIA Network+, Microsoft, Cisco, or VMware) preferred.

Job Qualifications

· Expertise in designing, securing, and maintaining hybrid environments (primarily on-premises with some cloud components).

· Strong knowledge of network protocols, routing, and security fundamentals (BGP, DNS, IP subnetting, firewalls, VPN).

· Proficiency with IT Service Management (ITSM) tools, ITIL frameworks, network monitoring platforms, and cybersecurity solutions.

· Demonstrated leadership, communication, and stakeholder management skills, with the ability to balance technical depth and business priorities.

· Highly organized with strong analytical, problem-solving, and decision-making skills.

· Maintains professionalism, confidentiality, and composure under pressure.

Preferred Skills

· Familiarity with AI-driven IT operations (AIOps), automation, and endpoint management tools preferred

Technology / Software Knowledge

· Infrastructure: VMware vSphere/ESXi, Windows Server (2012, 2016, 2019), Linux OS, Active Directory (on-prem and Azure AD), limited Azure Cloud footprint.

· Security: DUO (MFA), Okta (SSO/IdP), Fortinet FortiGate (firewall/VPN/SD-WAN), Sophos Central (endpoint protection/DLP), Rubrik Backup & Recovery, Cisco Umbrella (DNS security), BeyondTrust (Privileged Access Management).

· Networking: Aruba switching/routing, BGP, DNS, VLANs, traffic flow troubleshooting, and Wi-Fi systems.

· Collaboration & Systems: Microsoft 365 (Exchange, Teams, SharePoint), Zoom, and VoIP systems.

· Monitoring & Tools: SolarWinds, Stellar Cyber (SIEM), network performance monitoring, ticketing systems (e.g., ADO or similar), and endpoint protection management.

· Additional Experience (preferred): Oracle databases, Elastic Stack, Redis Cache, GoAnywhere MFT, multifactor authentication platforms, and experience integrating with data center providers (e.g., Cologix).

Years’ Experience

· 4-7 years of experience managing and supporting network and server infrastructure.

· 3+ years of experience leading technical teams, with a proven ability to mentor, coach, and drive accountability.

· 2+ years of experience managing IT or infrastructure projects from planning through delivery.