Sr. Manager, Training presso FirstMark Credit Union

Job Summary

The Senior Manager, Training is both a strategic leader and a hands-on practitioner, responsible for shaping, developing, and delivering training programs that strengthen employee skills, knowledge, and performance across the credit union. Reporting to the VP, Human Resources, this role designs learning solutions, facilitates sessions, and manages the Training team to ensure alignment with business objectives, regulatory compliance, member service excellence, and the credit union’s shared values. The Senior Manager plays a key role in building a culture of learning, directly creating and delivering training while also driving long-term talent development strategy. 

Major Responsibilities

• Strategic Leadership & Program development
  • Partner with the VP of Human Resources to develop and implement a learning and development strategy that aligns with organizational goals and member service priorities. 
  • Lead needs assessments to identify training priorities for operational, compliance, leadership, and member-facing teams, and translate findings into practical learning solutions.
  • Develop and manage a comprehensive training calendar covering onboarding, compliance, systems, product knowledge, leadership development, and professional skills.

• Design, Delivery, & Facilitation

  • Oversee the design and implementation of onboarding, compliance, leadership, and role-specific training programs.

  • Create engaging training content, materials, and e-learning modules using instructional design best practices.
  • Facilitate training sessions as needed across all levels of the organization, from front-line staff to leadership teams, leveraging modern learning methods (e-learning, microlearning, blended learning, coaching, and workshops).
  • Ensure all training meets regulatory and compliance requirements (NCUA, CFPB, BSA/AML, etc.).
  • Customize training programs to address emerging needs, system changes, or new product launches.
  • Partner with business leaders to ensure training programs are relevant, practical, and deliver measurable results.

• Team Management & Development

  • Supervise, coach, and develop training staff, ensuring team effectiveness and professional development.
  • Establish team goals, performance expectations, and metrics to ensure high-quality program delivery.

• Program Evaluation & Metrics

  • Measure training effectiveness using participant feedback, performance outcomes, and business impact.
  • Regularly report on program results, identifying opportunities for improvement and innovation. progress, trends, and recommendations for improvement.

• Cross-Functional Collaboration

  • Partner with Risk, Operations, Retail, Lending, and IT to ensure training content is accurate, timely, and meets regulatory standards.
  • Support organizational culture initiatives, employee engagement, leadership development, and culture-building programs.
• Performs other job-related duties as needed.
• All team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven).

Job Requirements and Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, or related field required.
• 7+ years of progressive training and development experience, with at least 3 years in leadership capacity. Credit Union experience is preferred.
• 3-5 years’ leadership experience in consensus building, relationship building, collaboration, developing teams, visionary thinking, and process improvement. Evidence and exposure to e-learning, learning management tools and professional development best practices.
• Demonstrated experience in instructional design, facilitation, and curriculum development.
• Strong knowledge of adult learning theory, instructional design, and modern learning technologies.
• Familiarity with credit union operations, regulatory environment, and financial services preferred.
• Excellent communication, facilitation, and presentation skills.
• Proven ability to manage multiple projects, build strong relationships, and influence at all levels.
• Experience with Learning Management Systems (LMS) and e-learning authoring tools.
• Core Competencies
  • Strategic Thinking: Aligns training initiatives with organizational goals and long-term workforce planning.
  • Leadership & Coaching: Inspires and develops a high-performing training team.
  • Member Focus: Ensures training supports superior service delivery to members.
  • Innovation: Introduces new methods, tools, and approaches to enhance learning impact.
  • Collaboration: Works effectively with leaders, employees, and external partners.
  • Results Orientation: Tracks outcomes and demonstrates the value of training initiatives.
• Working Conditions
  • Ability to stand for long periods, lift, transfer, or move up to 50 lbs. of equipment, furniture, supplies, or other materials.
  • Full-time position with occasional travel between branches and for professional development.
  • Hybrid/onsite expectations as determined by organizational needs.