City Operations Manager (Baltimore) presso AirGarage

About AirGarage

AirGarage is on a mission to bring real estate online, starting with parking.

We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.

By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.

AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time.

We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before.

Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.

We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.

We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Want to learn more about AirGarage and the problem we're tackling?

Check out these podcasts:
https://www.youtube.com/watch?v=AU0NkDK51E4
https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7

THE ROLE 👩🏾‍💻

We are looking for a City Manager to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line.

As the primary point of accountability for facility performance, you’ll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy.

This is a highly cross-functional role. You’ll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You’ll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak.

Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.

WHAT YOU WILL DO 👷‍♀️

Pricing & Revenue Management

• Develop, implement, and iterate on pricing strategies for your cities portfolio.

• Continuously evaluate trends and competitor rates to maximize revenue.

• Keep track of events happening in the market to ensure your locations are priced competitively at peak times.

• Go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships)

Operational Execution

• Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.

• Own the physical appearance and day to day operations of all parking facilities in your region.

• Proactively identify & resolve issues impacting facility performance.

• Manage and coordinate enterprise event rentals and lot closures.

• Organize and manage the oversight of event operations.

Enforcement Optimization

• Manage the Space Force, our fleet of contract and employee enforcers across the city.

• Manage and grow a team of part-time Space Force employees used to staff local events.

• Create and manage the schedule of the part-time Space Force employees.

• Grow and develop the part-time Space Force employee program in order to help optimize revenue across our locations in your market.

WHAT YOU NEED 👩🏼‍🎓

• Operations experience at a fast growing start up or in the real estate industry. Parking experience is a bonus but not required.

• Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.

• Strong customer service mindset as you will be interacting with our property owners.

• Ability to be approachable and facilitate coaching conversations with employees and managers.

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

• Ability to encourage open expression of ideas and opinions.

• Excellent team building and interpersonal skills.

• Ability to work independently and multi-task.

• Ability to communicate professionally and effectively with all levels of the organization.

• Ability to interpret policies, procedures, and standard business practices.

• Demonstrates a sense of urgency and timeliness.

WHY THIS ROLE MAY NOT BE FOR YOU 🚨

• You prefer a 9-to-5 rhythm. Our facilities run 24/7, and many of our locations generate a significant amount of revenue from local events.

  • FYI - Most events happen at night so you will be expected to be available during those times to update rates on the fly, be an event flagger, answer questions, etc. Really whatever it takes to maximize revenue at these locations.

• You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel for broader team events ~2x/year.

• You need highly defined processes from day one. We’re still building playbooks. You’ll often be the one creating the process for others to follow.

• You’re uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You’ll need to adapt, problem-solve, and move forward without perfect information.

PHYSICAL REQUIREMENTS 💪

• Willingness to work in the elements – heat, wind, snow, rain, etc.

• Ability to lift, push and pull at least 25 pounds.

• Ability to stand and walk for extended periods of time.

IMPORTANT NOTE 🚨

AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:

• 2–3 full company offsites, “Remote Weeks”

• Lending a hand to support 2 new location launches

• In-person onboarding as well as supporting other onboarding sessions for new team members

The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, this role isn’t a good fit for you.

THE UPSIDE 📈

• 📈 Equity: Have a stake in the business that you’re helping to build and grow.

• 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.

• 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical plans for the primary employee and 50% of the cost of plans for dependents.

• 🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.

• 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.

• ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.

• 🤑 401k: Make financial planning right for you with a 401k retirement savings program.

• ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, and Austin.

• 📚 BookGarage: Our team loves to learn and grow together so join us for our optional recurring book club.

• 🪴Room to grow:  Our team will be orders of magnitude larger within a few years, as a part of our foundational team you'll have opportunities to grow with us.

• 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.

• 👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.

AirGarage is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  Candidates and employees are always evaluated based on merit, qualifications, and performance.  We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, martial status, mental or physical disability, or any other legally protected status.