Customer Contact Center Specialist (Call Center) presso undefined

Customer Contact Center Specialist (Call Center)

Location:  Gettysburg, PA

Make a Real Difference — One Call at a Time

If you thrive in a fast-paced environment, know how to turn a tough customer call into a positive experience, and can juggle multiple systems without missing a beat — this role is for you.

At ACNB Bank, we're looking for a Customer Contact Center Specialist, in Gettysburg, PA, who combines a friendly voice with technical savvy to provide best-in-class service. Your work will directly support the Bank’s customer experience, sales growth, and service reputation.

What Sets You Up for Success

• A courteous, professional, and confident phone presence that customers trust.
• Professional written communications skills when interacting via Chat or Secure Messages.
• The ability to stay focused and calm during challenging customer interactions.
• Solid computer skills: You can comfortably navigate between multiple open programs, web apps, and internal systems to find and relay answers. Proficiency in MS Office (Word, Excel).
• Experience in a Call Center or Branch Banking is preferred.
• Familiarity with digital banking products and a knack for learning new systems quickly.
• Education:   A high school diploma or equivalent is required; education beyond that, especially in business, is a strong plus.
• Availability: Flexible schedule to meet the hours of operation.

What You'll Do and What Success Looks Like

In your first 6 to 12 months, you’ll:

• Be the Voice of ACNB Bank — Handle a high volume of inbound and outbound calls along with Chat interactions with professionalism and empathy, achieving a satisfaction score that reflects your commitment to service excellence.
• Calm Under Pressure — Step up during high-pressure or escalated calls, resolving issues involving online banking, debit cards, bill payment, and more—while using a tone of voice that will put the customer’s concerns at ease.
• Multitask Like a Pro — Manage multiple applications, tabs, and systems while simultaneously researching and communicating accurate information to customers.
• Open Accounts & Process Requests — Confidently complete account maintenance, online deposit account openings, and loan inquiries received through digital or phone channels.
• Refer with Intention — Listen for sales opportunities and refer customers to the right departments—such as mortgage, business banking, or wealth management—helping grow our customer relationships.
• Meet & Exceed Key Metrics — Achieve contact center goals like call handling speed, referral counts, call resolution, and minimal transfers or dropped calls.

Why Join ACNB Bank?

• Impactful Work – You’ll directly influence the customer experience and help ACNB maintain its strong community banking reputation.
• Supportive Culture – We foster a workplace where voices are heard, teamwork is valued, and your success is our success.
• Development Opportunities – We’re invested in your growth, offering pathways to advancement through career development planning.
• Benefits That Matter – Enjoy a competitive benefits package including health insurance, 401(k), paid time off, 11 paid holidays, and more.

Ready to Answer the Call?

If you're passionate about helping people, thrive in a fast-moving environment, and want to be part of a team that values performance and positivity, we’d love to hear from you.

Our Careers page will help you find the job you've been looking for: https://www.acnb.com/careers-employment

Location:   Gettysburg, PA 17325 (not remote)

ACNB Bank is an Equal Employment Opportunity employer.