At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
We're seeking a Technical Product Manager I to drive the evolution of PDI's managed security and networking service portfolio. In this role, you'll be responsible for vetting emerging MSSP and MSP solutions, translating technical requirements into customer value propositions, and orchestrating cross-functional teams to bring new security products to market. You'll serve as the bridge between technical capabilities and customer outcomes, ensuring our offerings solve real security challenges for the automotive and convenience retail industries.
We're seeking a Technical Product Manager I to drive the evolution of PDI's managed security and networking service portfolio. In this role, you'll be responsible for vetting emerging MSSP and MSP solutions, translating technical requirements into customer value propositions, and orchestrating cross-functional teams to bring new security products to market. You'll serve as the bridge between technical capabilities and customer outcomes, ensuring our offerings solve real security challenges for the automotive and convenience retail industries.
Product Discovery & Evaluation
Vet new MSP and MSSP technologies across PDI's ecosystem, identifying solutions that address customer security challenges
Translate technical requirements into customer impact statements – connecting features like SIEM ingestion, threat detection, and network monitoring to tangible business outcomes
Theorize and research security solutions that address specific customer pain points, building a prioritized evaluation pipeline
Leverage integration engineers to conduct hands-on technical assessments of prospective solutions
Define the problem statement for each customer security issue and map potential solutions across the vendor landscape
Product Development & Launch
Coordinate feature evaluation across team members, delegating research and proof-of-concept work to build comprehensive product requirements
Transform technical capabilities into monetizable product offerings, defining packaging, pricing considerations, and go-to-market positioning
Develop product documentation including service descriptions, feature matrices, and competitive positioning
Partner with sales and marketing to create training materials, sales playbooks, and customer-facing collateral
Operationalization & Lifecycle Management
Design implementation frameworks for newly productized services, working with operations teams to ensure smooth delivery
Create knowledge articles and runbooks for ongoing support teams
Define SLAs and success metrics for each managed service offering
Establish maintenance requirements for security engineering teams to ensure continuous service quality
Build feedback loops between customer support, operations, and product to drive continuous improvement
Strategic Collaboration
Work closely with development teams to integrate services into the PDI customer portal
Gather customer insights and market intelligence to inform roadmap priorities
Serve as an MSSP subject matter expert internally, educating teams on security trends and solution capabilities
Set technical direction by articulating what problems we're solving and why specific solutions fit our strategy
Required Qualifications
2–4 years of experience in product management, technical product operations, or solutions engineering
Understanding of managed security services including SIEM platforms, threat detection, EDR/MDR, network security, or cloud security
Strong technical aptitude with the ability to evaluate security technologies and understand integration requirements
Excellent translation skills you can explain complex technical concepts in customer-centric language
Collaborative leadership style comfortable coordinating cross-functional teams and delegating technical work
Organizational excellence able to manage multiple product evaluations and launches simultaneously
Preferred Qualifications
Experience with SIEM ingestion, log management, or security data pipelines
Familiarity with MSSP operations including NOC/SOC workflows, incident response, or vulnerability management
Background in the automotive, petroleum, or convenience retail sectors
Exposure to API integrations, cloud platforms (Azure, AWS), or security automation tools
Understanding of service delivery frameworks (ITIL, SLA management, escalation processes)
Skills That Set You Apart
Curiosity-driven problem solver who asks "what security challenge are we really solving?"
Ability to balance strategic thinking with tactical execution
Comfortable working in ambiguity and defining structure where none exists
Strong written and verbal communication for both technical and business audiences
Why PDI?
At PDI, we power the convenience and energy sectors with innovative solutions that make life easier for retailers and drivers alike. As a Junior Technical Product Lead, you'll have the unique opportunity to:
Shape the security posture of critical retail infrastructure that serves millions of customers daily
Build products from concept to operation with ownership across the entire lifecycle
Work with cutting-edge security technologies and influence vendor partnerships
Grow your career in a role that blends technical depth with product leadership
Make an impact by protecting networks and data for industries that fuel modern life
If you're passionate about cybersecurity, love evaluating new technologies, and want to drive product strategy in a mission-critical industry, we'd love to hear from you
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
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