Patient Care Coordinator presso Claris Health

Hours: Part-time, Non-Exempt

Location: Lynwood (M, W, Th), West LA (Tu, Fri)
Reports to: Patient Services Director  

General Description:

The Patient Care Coordinator is responsible for coordinating the Lynwood clinic operations and will provide advocacy, case management and referral services.  Other duties include scheduling appointments, receiving and directing visitors, and maintaining patient records and clinic log books, monitoring donation inventory and uphold accreditation compliance.

Qualifications: 

• Agree with and uphold the Claris Health Mission Statement, Core Values, and Policies and Procedures. 
• Possess excellent interpersonal skills, particularly the ability to work successfully with groups and organizations, both internal and external to the corporation.
• Possess the ability to provide leadership and support to other staff members and volunteers.
• Preferably hold at least a Bachelor’s Degree in counseling or social work and have at least two years relevant work experience in advocacy, patient care and management. 

Responsibilities:

PATIENT CARE

1. Facilitate coaching and advocacy sessions with patients.  This includes initial and follow up visits.
2. Work closely with medical staff to ensure proper follow-up with all medical patients.
3. Work with Patient Care Managers, Parenting Program staff and Therapists at each Claris Health Clinic to ensure appropriate referrals and resources. 
4. Ensure that patients receive comprehensive and appropriate educational material, relating to their specific needs.

ADMINISTRATION

1. Maintain patient records on AdvancedMD and all Lynwood clinic log books. 
2. Work with the Community Engagement Director to maintain statistics for grant-related data, appointment demographics and provide content for quarterly Board Reports.

QUALITY ASSURANCE

1. Assist with conducting quality assurance evaluations and non-scheduled checks to ensure proper implementation of counseling and administrative policies and procedures. 
2. Ensure that all forms and documents are up to date, approved by the board or other appropriate representatives, and in compliance with agency and industry standards.
3. Conduct periodic site evaluations to make sure sites are achieving goals related to numbers of patients and patient demographics.
4. Conduct on-site safety orientations for new staff members. 
5. Conduct safety drills for on-site staff members.

COMMUNITY RELATIONS

1. Represent Claris Health’s counseling and patient services within the local community and at special events, fundraising events, church fairs, mobile clinic tours etc.
2. When called upon, make presentations on topics such as patient advocacy, sharing patient testimonies at fundraising events or church fairs. 
3. Interface with other community agencies to build relationships to better serve various client needs.

Physical Demands:

While performing the duties of this job, the Patient Care Coordinator is regularly required to sit, stand, walk, speak and hear.  This position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.  The employee must occasionally lift and/or move up to 20 pounds.  Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Travel:

The Patient Care Coordinator must be able to travel between Claris Health locations and mobile clinic sites and to attend conferences, training, and other events as required in order to acquire and maintain proficiency in fulfilling the responsibilities of the position.

Work Environment:

The Claris Health work environments are busy offices.  The noise level in the work environment is usually low to moderate.  Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions of the job.