Senior Residential Counselor presso Jefferson Center for Mental Health

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages. 

The Senior Residential Counselor is responsible for maintaining milieu structure and ensuring that staff follow program rules and procedures of the residential program. Responsible for direct supervision of clients and providing guidance and training for milieu staff. Responsible for the approval of all admissions and discharges. Responsible for ensuring that the treatment schedule is followed by program staff and that variety of client needs are met through delegation and crisis management.

Education, Knowledge, Skills & Experience Required:

• High School Diploma, GED, or bachelor’s degree in a related field (psychology, counseling, human services, or social work) and at least one year of documented work experience in behavioral health, preferably in substance abuse treatment.
• Applicant must already be working towards addiction certification and be able to obtain CAT or CAS within six (6) months of hire. Supervisory experience preferred as this is a leadership role.
• Applicants with pre-existing addiction certification preferred.
• Bilingual preferred.
• Hold existing QMAP Certification or ability to obtain within six months of hire (provided internally).
• Current CPR/First Aid Certification or ability to obtain within six months of hire (provided internally).
• Valid Driver's License with a driving record that meets agency requirements.

Essential Duties:

• Monitor and oversee staff and client activities on assigned shift by providing milieu management, guidance, safety, stability, and direction to clients in early recovery from a trauma-informed lens.
• Assists Program Coordinator with training new Residential Counselors. Takes lead with planning, assigning, and directing day-to-day work.
• Maintains acceptable attendance and punctuality and is consistently at work on time.
• Interacts with client population to provide guidance, safety, stability, and direction including de-escalating potentially dangerous situations.
• Performs accurate and timely documentation at all times, including but not limited to admissions, shift notes, Per Diem notes, discharges, inventories and screening of clients’ personal belongings, individual and group sessions, Medication Occurrences (MOR), and Adverse Incident Reports (AIR).
• Monitors Breath Alcohol (BA) tests as needed and document appropriately.
• Administers medications to clients per QMAP standards.
• Assist in conducting Random Urine Drug Testing.
• Facilitate or co-facilitate psychoeducation groups.
• Assists team in the coordination of treatment referrals for clients motivated to seek on-going treatment following discharge.
• Works with Program Coordinator to coordinate coverage for unscheduled absences and PAL time.
• Completes daily shift reports and related documentation.
• Monitors staff adherence to cash and property handling procedures.
• May be assigned to review and co-sign clinical documentation CAS (CAS or LAC staff only).
• Collaborates with multidisciplinary team to make decisions regarding client appropriateness for admission, discharge, or transfer to a higher or lower level of care as well as ensuring client safety, as needed.
• Coordinates mealtimes with kitchen staff and daily community meetings with consumers and staff.
• May assist in the transportation of clients. Individuals may be exposed to adverse weather conditions while loading and unloading passengers.
• Effectively responds to the client’s needs and problems, initiates, and maintains positive interactions, timely response to phone calls, email, and other requests.
• Adheres to all Jefferson Center Policies and Procedures

Other Duties (Productivity Performance Measures, Professional Growth/Development, Relationships/Communication)

• This role may require cross functional responsibilities and contingency support including but not limited to:
  • Adaptability to staffing needs: In the event of a staffing crisis or emergency, the employee may need to be deployed to another unit / team, whether working with adults or youth, within Jefferson Center for which they are qualified and credentialed, as determined by leadership.
  • Skill Utilization: Staff may be assigned to support different teams or departments to address client needs while remaining within the scope of their professional licensure and credentialing.
• Ensures Adverse Incident Reporting (AIR) procedures are followed during shift. Attend Critical Incident Reviews (CIR) as designated by the Supervisor or CIR team.
• Identify potential problems areas or areas for development and problem solving with leadership team.
• Attends mandatory in-services, staff meetings, clinical supervision, and on-line training as required.
• Participates in supervision by coming prepared with an agenda. Reports elevated risk/problem cases using a problem-solving approach as well as feedback.
• Monitors, coaches, and directs staff on implementing strategies to reach performance measurement benchmarks.
• Provides the Program Coordinator with feedback for performance evaluations and Employee Contribution Records (ECR) or stay interviews.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Participates in staff development activities that enhance professional growth.
• Understand how trauma impacts the lives of the people being served, so that every interaction is consistent with the recovery process and reduces the possibility of re-traumatization.
• Participates in the Center’s training/educational programs designed to enhance knowledge about Trauma Informed Care, the impact of trauma and trauma recovery.
• Ensure that delivery practices are guided by the principles of trauma informed care and the principles of addiction treatment.
• Maintains effective interpersonal relations with consumers, peers, subordinates, upper management, visitors, and the general public. Uses language and behavior to promote dignity and respect.
• Corporate Compliance including documentation on practice in accordance with regulatory requirements and clinical guidelines.
• Exhibits enthusiasm, respect, adaptability, flexibility, and spirit of cooperation in the work environment.
• Must be sensitive to the diverse cultural and situational needs of the clients.
• Other job duties as assigned, including but not limited to supporting on other related teams within the staff persons scope, as needed.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary Grade 12 – $57,200 to $61,360* ($27.50/hr - $29.50/hr)

Additional Salary Information*:

• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*

Application Deadline: 10/16/2025. Review of applications will begin immediately.