Shared Services Operations Manager presso Weyerhaeuser

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EThe Shared Services Operations Manager is responsible for leading the team responsible for driving operational excellence across the HR service center through ownership of training, quality assurance (QA), analytics, and continuous improvement programs. This role is responsible for establishing the knowledge content management framework and leading the design, maintenance, and optimization of technology-enabled HR workflows, ensuring seamless integration across systems and alignment with business needs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EIn addition, the Operations Manager plays a critical role in fostering a high-performing, employee-enabling culture. They are accountable for support and development of a team of direct reports, driving team engagement, and ensuring an inclusive environment within the service center.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EThe ideal candidate brings deep expertise in HR service delivery, agility with various HR tech stacks, systems thinking, and extensive knowledge of service center key performance indicators (KPIs). The Operations Manager drives HR projects and change initiatives, ensuring alignment between HR, IT, and cross-functional stakeholders and supporting employee adoption.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan style=%22color:windowtext;font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EKey Responsibilities%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/h2%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3ELead, coach and inspire a team of functional analysts responsible for driving operational excellence across the HR service center. Drive team development and engagement.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EOwn and optimize the creation and maintenance of HR transaction processing and employee lifecycle workflows; ensure integration across systems, alignment with business rules, and timely, accurate execution.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EOwn the case and knowledge management framework; define and lead initiatives to improve efficiency, reduce resolution times and escalations, and enhance the employee experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EServe as a systems expert across the HR Tech Stack (e.g., Core HCM and other HRIS modules, case/knowledge management solutions). Partner with HRIT to optimize end-to-end HR tech stack efficiency. Prepares team to support system updates and testing for HR tech stack enhancements.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EOwn supplier relationship w/ third party service providers (e.g., Background Check, Employment Authorization and Verification platforms, Unemployment systems, etc.).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EOwn and manage service center KPIs and reporting framework; monitor service performance, conduct data and customer feedback analysis and provide actionable insights to inform operational excellence across HR and the business.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EOwn continuous improvement program and automation initiatives across the service center; evaluate current processes, identify inefficiencies, and implement scalable solutions using systems and tools.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EOversee documentation governance, data quality standards and compliance; ensure SOPs are standardized, accurate, and aligned with legal, audit, and enterprise standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EOwn and oversee training and quality assurance programs for service center.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EManage service center operational planning and resource allocation in partnership with service delivery leader; implement tools and practices to enhance team productivity and organization.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3ELead cross-functional collaboration for strategic initiatives; build strong partnerships across HR, IT, and business units to drive operational excellence.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3ELead communication and change management efforts that support HR-wide adoption of new processes and systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3ELead cross-functional projects. Develop project plans, manage risks, ensure resource accountability and support execution through change management phases.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3ESupport team development through training and knowledge sharing; lead team training to improve service quality and efficiency.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3ERole model safe behavior and actively seek out ways to support and promote an injury-free environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3ERole model Weyerhaeuser’s People Principles by demonstrating an ability and willingness to appreciate, respect, listen to, communicate with and value employees, leaders, and customers/vendors.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E
%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E5+ years of progressive experience in HR operations, shared services, or HR systems roles, with a strong understanding of HR practices, compliance requirements and extensive exposure to complex HR workflows.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E3+ years of supervisory experience. %26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E4+ years of experience with data analysis, including creating and maintaining dashboards, defining and optimizing KPIs, and interpreting data to derive insights that inform performance improvements.%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EExperience presenting data and insights to audiences to influence people strategies and practices.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EExpert-level proficiency using HR systems and tools, including Core HCM and other modules (Benefits Admin, Applicant Tracking Systems, Talent Management, Workforce Management, etc.). UKG or Workday preferred. Familiarity with supplier systems (Background Check, Employment Verification, Unemployment systems) preferred.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EStrong proficiency with case and knowledge management systems, and hands-on experience in HR lifecycle workflow configuration and management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EDemonstrated experience evaluating HR systems and processes, identifying inefficiencies, and implementing scalable solutions using HR tech stack and related tools.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EExcellent organizational, communication, and stakeholder engagement skills, with the ability to manage multiple priorities and adapt to changing business needs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EProven ability to lead process improvement, system optimization, and cross-functional initiatives that enhance service delivery and operational efficiency. Process Mapping tool (Visio, LucidCharts, etc.) experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EExperiencing defining quality assurance and training programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EExperience in project management and change leadership, including supporting system implementations and guiding teams through change.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3EBachelor’s degree in Human Resources or a related field; or equivalent related experience.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3ELocation: %3C/strong%3EThe successful candidate must reside in the local area. We offer a hybrid work schedule with employees working in the Seattle office at least 3 days per week (Tues.-Thurs.) and the option to work remotely the other 2 days.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3EWhat We Offer:%3C/strong%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3ECompensation%3C/strong%3E: This role is eligible for our annual merit-increase program, and we are targeting a salary range of %24106,900 to %24160,400 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 15% of base pay. Potential plan funding may range from zero to two times that target.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3EBenefits%3C/strong%3E: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. %26nbsp;We offer a pre-tax Health Savings Account option which includes a company contribution. %26nbsp;Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3ERetirement%3C/strong%3E: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3EPaid Time Off or Vacation%3C/strong%3E:%26nbsp;We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Cstrong%3EAttention Internal Applicants%3C/strong%3E: To ensure transparency across the organization, please have a discussion with your manager prior to applying for any new opportunities. If you need any help facilitating this conversation, please reach out to your HR Representative for guidance.%26nbsp;For more information on how to apply, including best practices for updating your profile or partnering with HR and Recruiting, please visit our internal applicant page on Roots:%26nbsp;%3C/span%3E%3Ca href=%22http://wy.com/applicants%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3Ewy.com/applicants%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Ci%3E%3Co:p%3E%3C/o:p%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Ci%3EWeyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values%26nbsp;and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.%3C/i%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Candidarsi ora