E-Banking Specialist presso First Guaranty Bank

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more! 

Position Summary

This position is responsible for providing exemplary service and various back-office processing of electronic banking functions that include but are not limited to: research requests, bill pay, ACH transactions including origination, returns and adjustments, remote deposit capture, merchant services, positive pay, gift cards, online and mobile banking support and maintenance, and anomaly detection. The E-Banking Specialist is also responsible for onboarding new Commercial/Business/Treasury Management customers, providing training and support to all current and new customers, and performing annual customer audits and risk assessments.

Essential Duties and Responsibilities

1. Responsible for providing ongoing technical support for treasury management products and services which can be complex in nature. This includes trouble shooting file mapping and advising of necessary changes.
2. Demonstrate superior communication skills including clear verbal communication over the phone and concise and accurate written communication to business customers through email, as appropriate.
3. Answer incoming calls from treasury management customers and internal staff while delivering exceptional service that exceeds the caller’s expectations.
4. Handle calls with professionalism.
5. Demonstrate a sense of ownership with a goal of one call resolution achieving established service standards.
6. Recommend and escalate trends observed relative to treasury management products and services to the Online Banking Operations Manager for product improvements based on observations of product use and client feedback.
7. Provide ongoing status of activity, identifying error impact, timeliness, and quality concerns. Resolve service issues relative to new service setup requests within the established service level timeframes.
8. On-board commercial clients into the online banking portal and core, ensuring appropriate services are activated.
9. Provide training and support to existing and new commercial customers as it pertains to treasury management services.
10. Communicate set-up status to Treasury Management Sales, Account Officer, and Customers as appropriate.
11. Responsible for assisting merchant service customers with tier one support. Review customer applications for completeness and accuracy. Investigate research inquiries and risk holds.
12. Responsible for maintaining inventory, reconciliation, and distribution of gift cards.
13. Review and monitor for anomaly transactions or trends within the online banking platform.
14. Maintain a thorough knowledge of First Guaranty Bank treasury products, policies, and procedures. Complete appropriate regulation training pertaining to Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
15. Perform the daily ACH warehouse file import and balancing.
16. Responsible for the completion of annual ACH and RDC customer audits and risk assessments. Present to the DLC as needed.
17. Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank polices and compliance with all regulatory responsibilities
18. Adhere to BSA/AML policy and all other bank policies.
19. Other duties and responsibilities as may be assigned by supervisor.

Minimum Qualifications (Education, Experience, Skills)

• Treasury Management product knowledge.
• Experience with Treasury Management documentation and regulatory requirements.
• Minimum 2+ years’ experience in Treasury Management and/or customer service in related banking operations.
• Bachelor’s degree in business preferred.
• Excellent written and verbal communication skills.
• Bank operations experience required.
• Proficient in Microsoft Word, Excel, and Outlook.
• AAP, CTP, or APRP credentials preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.