Healthcare Tech Support presso LSPedia

Job Title: Healthcare Tech Support

Company: LSPedia    

Work Location: OnSite in Farmington Hills, Michigan    

Join our dynamic team at LSPedia as a Healthcare Tech Support, where you will be the first point of contact for our OneScan Pro customers, addressing their technical issues and concerns.  OneScan  Pro is our SAAS solution for dispensers with smaller footprints. You will be responsible for providing exceptional customer service, troubleshooting problems, and escalating issues when necessary to ensure customer satisfaction. This role requires prior healthcare experience, strong communication and problem-solving skills, as well as a dedication and solution focused mindset to helping our Pro customers succeed with our software solutions. This exciting opportunity allows you to work hands-on with our SaaS solutions and make a tangible impact on our customers.

Responsibilities: 

• Guide Pro customers through the technology onboarding journey to implement technology quickly and utilize technology for daily operations.
• Provide first level support to Pro customers via phone, email, and chat, ensuring timely resolution of issues and a high level of customer satisfaction. 
• Troubleshoot and diagnose software, scanners, and network issues related to our SaaS solutions, identifying root causes and implementing effective solutions. 
• Document customer interactions, incidents, and resolutions in our ticketing system, maintaining detailed and accurate records. 
• Escalate complex or unresolved issues to higher level support teams or other relevant departments, as necessary. 
• Collaborate with cross functional teams to share pharmacy customer feedback and insights, contributing to the continuous improvement of our products and services. 

Requirements: 

• 2+ years of Healthcare experience with a strong capabilities in software/ technology operations
• 1- 2+ years of experience in technical support, customer service, or a similar role. 
• Strong problem solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively. 
• Working knowledge of operating systems, networking, and basic software troubleshooting techniques. 
• Familiarity with SaaS solutions, cloud based technologies, and common IT tools. 

Preferred Qualifications: 

• Experience in the supply chain, logistics, or compliance industry. 
• Proficiency in multiple languages. 
• Excellent communication and interpersonal skills, with a customer centric approach and the ability to empathize with users. 

Benefits:   

• LSPedia offers a competitive salary and benefits package, including: 
• Health, dental, and vision insurance 
• Retirement savings plan with company match 
• Paid time off 
• Professional development and growth opportunities 
• Collaborative and supportive work environment  

About Us: 

Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries. A Certified Women-Owned and Minority-Owned Business, recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company, LSPedia is committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing. 

Our cutting edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.