Cash Coordinator, Corporate Office (FT, Days) presso Allied Services

GENERAL SUMMARY:

Under the supervision of the Director of Patient Accounting, the Cash Coordinator is responsible for the coordination of the cash day-to-day activities of the Patient Accounting Office.

Assigned duties are implemented in a manner appropriate to the age-specific needs of the patients served.

EDUCATION:

High School diploma or equivalent required.

Associate’s degree or higher preferred.

WORK EXPERIENCE:

Four (4) years experience in professional business environment preferred.

Two (2) years supervisory level experience preferred.

CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB:

• 15% Administers all phase of health insurance. Keeps abreast of all reimbursement procedures of third-party payers and private insurance payers. Computes and applies allowances and/or adjustments to patient accounts. Forwards necessary information to third-parties to resolve incorrect payments. 
• 15% Develops credit and collection policy and process. Contacts patients, families, or place of employment to expedite collection of accounts receivable. Requests/secures deposit funds from patients/family when no insurance coverage is involved. Reviews past records of specific patients to determine credit rating or other pertinent information. Reviews local newspapers to secure estate notices and check against related financial records. Contacts trustees, executors, etc., as necessary to secure payment for hospital services rendered. Resolves and/or clarifies policy regulations and payments for patients when staff is not able to resolve such questions. Serves as financial counselor to patients and/or families that inquire about their financial condition either via Admissions, Social Services or Patient Advocate.
• 15% Assists in determining department’s personnel requirements: reviews and evaluates employment applications, assist with interviews and/or selects applicants. Assist staff in all phases of their work, conducting on-the-job training, setting individual performance goals and clarifying responsibilities of each position. Oversees and directs the filing of records, ledgers and current or permanent records. Assists in the development of new positions.
• 10% Assists in development of policies and procedures. Prepares correspondence regarding general business. Prepares monthly reports and any other reports requested by supervisor. Maintains, directs and establishes department-related, record-keeping systems.
• 10% Resolves third-party audits. Forward denied charge information to appropriate department for review. Coordinates findings with audit agency and forwards disputed charges to Utilization Review for their analysis. Logs results for future statistical analysis.
• 5% Handles all collection problems that cannot be resolved by Patient Account Office staff and refers significant collection problems to supervisor. Prepares and forwards periodic collection letters and routine correspondence. Contacts attorneys with respect to third-party liabilities; and prepares letters and statements with respect to such cases.
• 5% Directs the posting of necessary transactions, maintaining logs and records as prescribed by federal regulations.
• 5% Directs the processing and aids in the obtaining of Medical Assistance applications. Monitors progress of applications from inception to billing.
• 5% Maintains logs for statistical analysis and analytical planning. Analyzes reports and payments from collection agencies and makes recommendations for any change in agency or procedure.
• 5% Analyzes input/output reports to ascertain that the computer programs are operating correctly. Coordinates information from financial service and EDP to reconcile and correct errors entered into the system.
• 5% Consults with operating and administrative personnel to identify information systems requirements. Develops and maintains long-range plans to meet and implement departmental system requirements. Conducts periodic review of department progress toward meeting goals.
• 5% Responds to inquires from other units and/or physicians. Research answers as necessary.