Customer Service Representative presso City of Sanford, FL
City of Sanford, FL · Sanford, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Sanford
About the Department
WORK OBJECTIVE
Under general supervision, the purpose of the position is to provide customer service support involving utility, public works or park services, promoting efficient and organized operation of departmental activities. Employees in this classification function at entry level to perform both routine and non-routine duties as dictated by the nature of the work. Position coordinates account collections, initiates discontinuance of services or cemetery billing. Performs related work as directed.
Position Duties
Receives telephone inquiries and complaints, ascertaining the nature of the call, screens, and directs to the appropriate department; greets and directs visitors, as and when appropriate.
Responds to inquiries and requests from the general public and business community regarding utility accounts through friendly, professional customer service skills, ascertaining the needs of the customer and providing appropriate assistance and information.
Provides data and information to customer service field technicians; scheduling field appointments, special events and ensures proper billing and adjustments are completed for customers and facilities; processes money from splash pad, parks, and cemeteries.
Generates and mails various memos, notices, copies of billings and other relevant materials to customers; prepares and mails account letters in accordance with departmental policies and procedures.
Coordinates assigned duties such as connect and disconnect requests; coordinates and prints cut off work orders for delinquent utility accounts; prepares all appropriate documentation and service orders.
Files various documents and records as instructed by departmental guidelines; retrieves files on request.
Opens mail; ensures proper amount is received, enters payment data.
Establishes, collects, organizes and maintains data on account information and status.
Files correspondence, reports, records and materials according to appropriate departmental guidelines.
Performs a variety of cashiering and account reconciliation tasks.
Assists with the resolution of minor routine administrative and operational problems.
Communicates with other departments and public agencies for the dissemination of information.
Receives and processes daily cash for utility bill and other fees and charges.
ADDITIONAL POSITION FUNCTIONS
Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
Minimum Qualifications
High School Diploma or GED; supplemented by a demonstrated aptitude for customer service-oriented work, and one (1) year clerical and cashiering functions, and demonstrated organizational skills.
- Bilingual - English/Spanish
- Call Center Experience
Other Qualifications
Knowledge of business English and spelling.
Ability to clearly communicate information both verbally and in writing.
Ability to operate basic office equipment.
Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals.
Ability to access, operate and maintain various software applications.
Ability to perform routine mathematical computations and tabulations accurately and efficiently.
Ability to perform data entry on personal computers.
Ability to operate a cash register and count change accurately.
Knowledge of basic policies and practices of cashiering and conducting currency transactions.
Ability to read, update and maintain various records and files.
Ability to understand and follow pre-established department and City policies and procedures.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
PHYSICAL REQUIREMENTS
