Senior Facilities Manager, South Station presso Massachusetts Bay Transportation Authority, MA

About the Department

The Sr. Facilities Manager, South Station provides leadership and direction for the operation and maintenance of the South Station Complex for the Stations & Facilities Division. The South Station Complex includes, but is not limited to, the concourse and retail areas, the commuter rail, subway, and bus terminals and platforms, office spaces, and transit-oriented development(s). This role will serve as a point person for the Authority overseeing all aspects of South Station, including, but not limited to, building maintenance, utility operations, construction projects, and Real Estate program support, to support a safe, reliable, and positive experience for customers. This role will coordinate with employees and third parties responsible for the maintenance and repair of the facility to ensure South Station is kept in state of good repair and that the station provides a safe and comfortable environment for customers. The Sr. Facilities Manager will continuously inspect and audit to ensure that contractual duties of third parties responsible the operation and maintenance of the station are fulfilled and that all utility systems are fully functional with regulatory compliance and quality standards. This role will also be a key point of contact for any MBTA initiatives involving South Station.

Position Duties

• Act as a liaison between the MBTA and its property management vendor(s).
• Plan, analyze, review, recommend, coordinate and support real estate, security, and other MBTA operations projects and programs.
• Ensure the safety of passengers and employees through the enforcement of Authority standards and policies with relation to the appearance, condition, maintenance and repair of South Station.
• Conducts facility walk-throughs independently or with an auditor and completes facility inspection reports to ensure and document that all maintenance programs and project schedules are adhered to and completed as required by contract and/or the agreed standard.
• Identifies facility maintenance and condition concerns and escalate via the appropriate channels, following up to ensure all concerns are addressed.
• Provide solutions as needed on facility improvements and help promote a positive public perception through quality service.
• Receive and review customer inquiries, complaints, and feedback, and action as appropriate to ensure a positive rider experience.
• Manages and oversees contracts and services related to South Station facility maintenance, monitoring contractor performance, ensuring compliance with project plans and contract specifications, and taking corrective action as needed.
• Establishes, maintains, and promotes an on-going work responsive relationship with the service providers to accomplish continuous improvement.
• Collaborate with other departments on events and initiatives at South Station as they arise.
• Completes special projects or additional duties as required.
• Coordinate and strategize with the Stations & Facilities Division leadership to review the applicable operating budget and identify areas for cost efficiencies.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service of the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Perform all other duties and projects that may be assigned.

Minimum Qualifications

• A Bachelor’s degree in Business, Engineering, Engineering Technology, Urban Planning, Transportation, or other related field. Demonstrated equivalent experience, education and/or technical credentials to include four (4) additional years of related experience may be considered in lieu of degree.
• Five (5) years of experience in the repair, maintenance and construction of facilities, buildings or other structures or in the management/administration of facility maintenance contracts.
• Three (3) years in a leadership, managing professional and diverse unionized workforce and/or projects.
• A valid driver’s license
• Excellent verbal and written communication skills, with a particular expertise for interpersonal skills and ability to interact with all levels and external contacts.
• Must have excellent analytical, strong time management, project management, critical thinking and interpersonal skills.
• Knowledge and understanding of standard applicable building codes (i.e., Plumbing, HVAC, Electrical, etc.)
• Strong knowledge of standard safety policies and procedures.
• Working knowledge of Microsoft Office Suite, specifically Word, Excel, and/or Access, or comparable applications, as well as familiarity with preventive maintenance software programs.
• Ability to work in a high-profile/high pressure environment with a demonstrated ability to adapt to a fast-paced and changing work environment.
• Ability to prioritize and organize work related tasks and special projects.
• Ability to pass a Criminal Offender Record Information (CORI) check; background screenings; and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.
• Possess excellent customer service and conflict resolution skills.
• Ability to work any and all shifts and/or locations assigned or directed.
• Be available to work twenty-four (24) hours per day, seven (7) days per week.
• Ability to supervisor and work effectively with a diverse workforce.

Other Qualifications

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement. 

Preferred Experience and Skills

• Technical certifications or licenses associated with Professional Engineering, OSHA, HVAC, NFPA, construction, facilities, or other applicable disciplines.
• Additional years of applicable experience.