Consultation Services Team Manager presso Lifeworks Services

Description

Provide strategic leadership and direct oversight to the Consultation Coordinators and departmental staff, ensuring clear work direction, guidance, and support. Lead the Consultation Coordinator team in alignment with provider and program standards as outlined by the Minnesota Department of Human Services, the Minnesota Legislature, and applicable State and County contracts.

Utilize process improvement methodologies to strengthen Lifeworks Self-Directed and 256B licensed services, with a focus on enhancing program compliance, customer satisfaction, participant engagement, and financial performance.

Position Title: Consultation Services Team Manager

Department: In-Home Services

Hours: Full-time 40hours/week, Monday – Friday (Exempt)

Location: Richfield, MN

Compensation: $60,000 - $67,000

Bonus Eligible: Yearly  

What we offer employees:

Lifeworks offers a comprehensive benefits package which includes:

• 18 days of PTO accrued in the first year of employment
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage
• Up to $3,000 annually in tuition reimbursement
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions
• Employee Assistance Program (EAP)

Why Work at Lifeworks

Lifeworks is an industry leader on the forward edge of partnering with people with disabilities in innovative, person-centered ways. Disability inclusion is our true north, guiding every service we provide and ensuring that people with disabilities have opportunities, can thrive, and defy expectations. The Lifeworks Team is collaborative, passionate, and strategic, using a person-centered approach to increase access in our communities.

You’ll succeed in this role if you:

• Can perform the essential functions of the job, with or without reasonable accommodations.
• Understand and communicate written and verbal directions.
• Are reliable, punctual, and have regular attendance necessary to meet the needs of the business.
• Are well organized with excellent attention to detail.
• Work independently with excellent time management skills.
• Work effectively with others to reach common goals and objectives.
• Can establish and cultivate strong relationships. 
• Take initiative and strengthen relationships with current and new communities.
• Collaborate with cross functional teams. 
• Maintain financial management to meet budgets.  
• Have experience with Self-Directed and In- Home service programs such as Community First Services and Supports (CFSS), Consultation Services, Consumer Directed Community Services (CDCS), Consumer Support Grant (CSG), PCA Choice and 245D Basic Services preferred.
• Must pass a background study with the Department of Human Services, a drug test, clean driving record and have reliable transportation to use for work driving purposes (e.g., in-office, on-site training locations, etc.).

How you’ll be spending your time:

• Providing supervision and oversight to assigned staff, including performance management, work direction, coaching, training, and ongoing guidance. Collaborating with the Program Leadership team to uphold Lifeworks quality standards, procedural expectations, day-to-day work assignments and staffing adjustments.
• Leading and supporting the In-Home service team by establishing and monitoring key performance indicators, including program compliance, customer satisfaction, issue resolution timelines, call productivity, and administrative efficiency. Contributing to the recruitment, selection, development, and engagement of team members. Tracking and reporting quality metrics aligned with Lifeworks strategic business objectives.
• Defining and ensuring compliance with rules, regulations, and government contracts for assigned service lines. Working in partnership with the Program Leadership team, maintaining Lifeworks standards and operational consistency across daily tasks and staffing.
• Serving as a subject matter expert across all Lifeworks service offerings, maintaining a comprehensive understanding of service structures and access pathways. Providing mentorship to individuals across the organization seeking to better understand the Self-Directed and In-Home service lines and the broader competitive landscape. Communicating service line priorities to the coordinator team and supporting communications efforts of the In-Home Leadership team.
• Adhering to safety procedures and actively contributing to identifying and addressing safety needs for self and others. 
• Performing all other duties as assigned.

Requirements

• Bachelor’s degree in human service field or related field with one year experience working directly with people with a disability or, two-year degree in a human service field and one year experience working directly with people with a disability.
• Customer service experience strongly preferred.
• Fluent in English, verbal and written.
• Proficiency in Microsoft Office Suite.

Equity Statement:

Lifeworks strives to be radically accessible, diverse, equitable, and inclusive. We appreciate the vibrancy of differences, center the voices of silenced and marginalized people, and champion universal rights.

Lifeworks Services is committed to hiring people from a variety of diverse cultures with diverse life experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, familial status; genetic information, or any other characteristic protected by law.

Lifeworks Services is an equal opportunity employer, and we encourage members of diverse groups to apply.