IT Multi-Discipline Analyst 1 presso Osu

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

IT Multi-Discipline Analyst 1

Department:

Arts and Sciences | Information Technology

Functions as a member of the Arts and Sciences Technology Services Instruction and Research IT Support Services (ASCTech IRIS) team. Works under the direction of tier three IT Multi-Discipline support staff for projects; able to work independently on structured assignments. Provides customer support, and hardware/software support to diverse service, instruction, and research customers in the College; deploys, troubleshoots, and resolves hardware and software problems, including discipline specific software; provides customers with technical advice; recommends standard solutions or works with their team to provide unique solutions when required; troubleshoots initial network and storage issues; first level response to security/compliance events; escalates and communicates when needed; mentors and coaches student employees; may require occasional evening or weekend hours. Other duties as assigned. 

Required: Bachelor’s degree or equivalent experience. Strong customer support experience and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills. Experience supporting end-user computers in a professional environment. 

Desired: Desired proficiency with Macintosh, Windows, and Linux like RHEL, Ubuntu, or Debian based distribution; working knowledge of PC and Apple hardware; experience with a scripting language like Python, shell, or PowerShell. Exposure to configuration and management software like Puppet, Ansible, Satellite, Jamf, Bomgar, etc. 

Additional Information:

The College of the Arts and Sciences Department of Information Technology is seeking an IT Multi-Discipline Analyst 1. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.

The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, the unit's available budget, and the candidate's qualifications. 

Location:

Newman and Wolfrom Laboratory of Chemistry (0147)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

Candidarsi ora