Service Coordinator presso Neil Huffman Auto Group

Neil Huffman Nissan is currently in search of a Automotive Service Concierge/Customer Relations Associate.

Daily responsibilities may include:

• Greet customers in a timely, friendly manner. Keep customers informed on the status of their vehicle.
• Assist with scheduling appointments.
• Obtain customer and vehicle data.
• Advise customers on the care of their cars and help educate on the proper maintenance schedules.
• Establish "time promised" and communicate updates.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments.
• Deliver vehicle to customer and answer any questions.
• Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date.
• Communicate with management any issues that may arise in a timely manner.

Qualifications:

• Professional personal appearance.
• Excellent oral and written communication skills.
• Friendly face and voice, reliable, and a customer first attitude. Automotive experience isn't required but a good attitude is!!
• XTime knowledge is a plus.
• We offer a competitive pay structure based on experience and demonstrated ability.

We offer benefits such as:

• Health
• Dental
• 401K
• Life
• Vision
• Short Term Disability
• PTO
• Paid Vacation
• Drug Free Work Environment

Any additional questions please contact Suada Humic (502-736-7308).

1800 Williamson Ct. Louisville, Ky. 40223