Oil Shop Manager presso None

Customer Service is Job #1

• Responsible for maintaining a working environment focused on customer satisfaction.
• Identify and promptly resolve customer concerns and complaints.

Team Management

• Responsible for completing weekly schedule for the oil department.  
• Responsible for enforcing Car Spa Policies and Procedures relating to your department.
• Train all Oil Center employees according to the Car Spa certification process.
• Staffing Levels – Responsible for making sure that the oil department is fully staffed with enough employees to meet each days staffing demands.
• Schedule Oil Center employees based on staffing model.
• Inspect and assess performance and skills of Oil Center employees.
• Perform all job responsibilities as outlined in the job descriptions for each Oil Center employee.
• Conduct 30-day and annual performance evaluations for all Oil Center employees.
• Provide feedback, coaching, and corrective action as needed to employees to maintain standards and improve performance.

Store Operations

• Maintain and inspect Oil Center equipment.
• Monitor and manage Oil Center inventory.
• Conduct on-going safety training and meetings.
• Responsible for managing payroll budget.
• Achieve profitability goals.
• Maintain accurate records and reporting.
• Conduct physical inventory monthly.
• Maintain a positive relationship with suppliers.
• If you are scheduled off and the location is severely under the model due to short staffing, wither aid in getting more staff in or be available to come in.
• Make initial contact with all customers and suggest services based on manufacturer recommendations.
• Ensure customer satisfaction.
• Ensure compliance with all government standards.
• Perform opening and closing duties.

Working Conditions:

• All work is done in a service bay environment in all types of weather.
• Safety is a prime concern due to the constant traffic movement and potentially hazardous environment.  You must be alert, move safely around moving vehicles, and use caution when performing oil center services.
• You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. 
• Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.)

Qualifications:

• Oil/Lube Center Management or equivalent
• Customer service experience
• Basic Management competencies outlined by Car Spa