Eligibility Supervisor- San Diego, CA presso GetixHealth

Position Details:

• Location: San Diego, CA (position based in Southern California)
• Salary Compensation: $74,000 - $78,000 (based on experience) + eligible for quarterly bonus
• Shift: Monday - Friday 8:00am - 5:00pm (rotating weekends)
• Travel Required: Weekly local travel to facilities; occasional regional travel

Overview:

GetixHealth is seeking a dedicated Eligibility Screener Supervisor to oversee our San Diego, California area facilities. This role is ideal for someone who thrives in both leadership and hands-on fieldwork, ensuring patients receive the coverage and care they need. While this position is based from your home, it is not a work-from-home-at-your-desk role — regular travel to local hospitals and partner facilities is a key part of your day-to-day responsibilities.

Position Responsibilities:

• Supervise eligibility operations across assigned facilities in the San Diego area and surrounding regions (including Long Beach, Glendale, Northridge, and San Bernardino as needed).
• Monitor, evaluate, and drive the progression of healthcare receivable accounts through the eligibility process — from patient screenings and documentation facilitation to healthcare coverage determination.
• Lead and motivate a team to meet productivity and quality goals, ensuring a high standard of service delivery and patient satisfaction.
• Audit accounts for accuracy, timeliness, and compliance with federal, state, and company policies.
• Identify and recommend process improvements that enhance operational efficiency and outcomes.
• Develop and maintain strong relationships with facility staff, patients, and government agencies to ensure seamless communication and collaboration.
• Maintain accurate documentation in accordance with company and regulatory standards.
• Manage performance and provide coaching, feedback, and disciplinary action when necessary.
• Uphold GetixHealth’s values, policies, and compliance standards while driving team success.

Qualifications:

• Education: Associate degree or equivalent work experience required.

• Experience: Minimum of 2 years of medical customer service and/or supervisory experience (3–4 years preferred).

• Strong leadership skills with the ability to inspire, guide, and develop a team.

• Excellent communication, organization, and problem-solving skills.

• Proficient in Microsoft Office and other computer applications.

• Demonstrated ability to work independently, manage multiple priorities, and adapt to a flexible schedule.

• Must maintain confidentiality and display professionalism at all times.

• Valid driver’s license and reliable transportation required.

Work Environment:

• Office and hospital settings; requires flexibility for 7-day availability.

• Must be able to lift and/or move up to 20 pounds with or without accommodation.

• Frequent travel to assigned facilities in Southern California.

Benefits:

GetixHealth offers a comprehensive benefits package including:

• Health Coverage: Medical, dental, and vision plans (effective after 90 days).

• Life & Disability Insurance: Company-paid basic life, short- and long-term disability, with voluntary options.

• Additional Coverage: Accident, hospital indemnity, critical illness, and HRA.

• 401(k) with Match: Eligible after 6 months of continuous service.

• Paid Time Off: PTO begins accruing on your first day, plus paid holidays and a personal day.

• Perks: Tuition reimbursement, employee referral bonuses, discounts, and EAP support.

GetixHealth is an Equal Opportunity and E-Verify Employer

This is not intended to be all inclusive of the job responsibilities of this position.