Quality Liaison presso None

Summary of Position:

The Quality Customer Liaison maintains the daily activities to support the quality processes and initiatives at the customer site. Reporting to the Quality Customer Engineer, this position acts as the primary point of contact for the customer on-site quality activities, ensuring compliance with company standards and customer requirements. The Quality Customer Liaison provides technical guidance to team members, provides quick and accurate communication, facilitates problem-solving, supports inspections and audits, and drives adherence to the highest level of quality and customer service. This role plays a key part in promoting a culture of continuous improvement and operational excellence.

Corporate:

• Adheres to the HTGSS policies and procedures
• Learns, demonstrates and upholds HTGSS Core Values
• Complies with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and procedures
• Treats all HTGSS team members with respect and professional courtesy
• Always strives to maintain a positive work environment
• Manages the department budget efficiently as per approved annual budget
• Performs additional assignments / duties as assigned 

EHS:

• Adhere to all safety policies and procedures
• Complies with all safety policies and 5S clean philosophy to maintain a safe, clean working environment
• Meets company safety goals 

Duties and Responsibilities:

• Provide leadership, development, and training to on-site Team Members, reporting directly to Quality Group Leader/ Quality Customer Engineer any concerns or questions.

• Promote a proactive quality culture throughout the organization by training, coaching, and influencing teams.

• Resolving product problems on-site, in Casa Grande, AZ, with the customer.
• Maintains customer satisfaction through direct communication.
• Maintains safe and healthy work environment by following standards and procedures Hyundai Transys Georgia Seating System and customer. 
• Updates job knowledge by participating in educational opportunities.
• Follow written and verbal communication guidelines as established by Quality Customer Engineer and/or Quality Manager to accurately and efficiently share HTGSS product and quality details.
• Must understand the components and functions of the First Row, Second Row and Third Row of all seat models.
• Assist with coordinating quality activities within customers to ensure the total manufacturing objectives are accomplished.
• Reviews quality or processing issues with the Quality Customer Engineer, Quality Manager, and Quality Group Leader as needed. 
• Implement containment activities as necessary. 
• Ensure all rework has been completed, documented and meets customers’ specifications. 
• Ensure all necessary reports have been performed and submitted daily, weekly, monthly or as needed.  
• Remove/exchange full seat components as necessary due to problems.
• Monitor assembly operations and be able to recognize defective parts.
• Maintain continuous communication with the Quality Customer Engineer during shift.
• Performs any variety of operations to maintain flow of work.

Reporting: